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Kenny Ross Ford South - Service Center

Castle Shannon, PA

4.8
349 Reviews

349 Reviews of Kenny Ross Ford South - Service Center

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April 04, 2024

The service department was pleasant, professional, and efficient. I had a good experience. No issues. More

by mrosie1112
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service writer
Apr 05, 2024 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

April 03, 2024

Matt in the service department is amazing! He always goes over everything to make sure I don't have any questions and so I know exactly what's going on. He also will bring my vehicle up to me. More

by cyetsick
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matthew LaFrankie
Apr 04, 2024 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

April 03, 2024

They picked my car up at work and dropped it back off before I was done. Easy and hassle free. They also updated me throughout the day as needed. More

by bdugg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Keegan
Apr 04, 2024 -

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your response and will be here for any needs you should have in the future. Have a wonderful day!

April 02, 2024

I had an appointment for inspection. Was taken care of quickly . Everyone was friendly, efficient and I was able to get a recall taken care of with this visit More

by salbowker
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t know
Apr 04, 2024 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

April 02, 2024

Excellent dealership everybody is helpful and nice I will be a repeat customer If I hear anybody needing a Ford I am sending them to Kenny Ross More

by Kens69z28
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
My car was in for Inspection everybody at the service desk was super
Apr 04, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

April 01, 2024

Did the oil change and tire rotation, no problems. The car deals on the other hand is another story. More

by jasoncostanzo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jeremy Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Kenny Ross Ford South responded

Thank you for taking the time to provide us with this feedback.

March 30, 2024

Quick service ,friendly staff, great place to buy or lease car. Service department very efficient. . More

by SUSANGROSSI11
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Mike Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Glunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula Mooney, Gary Bac
Apr 04, 2024 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

March 30, 2024

I was treated very well by the staff, and the routine maintenance was completed when promised. More

by giules
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Maintenance staff, Matt
Apr 04, 2024 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

March 29, 2024

Dealership staff were friendly and efficient. Really appreciate their patience while I tracked down paperwork and for contacting me promptly about my car. More

by KARAWINZENREID
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sarah Kassouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 04, 2024 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

March 28, 2024

We had our vehicle in for some warranty work and the Service was great. Ali was very personable and kept me informed about how the repairs were going and what the timeframe would be for the completion o More

by TTIM.DEGORE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ali
Mar 28, 2024 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

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