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Kenny Ross Ford South - Service Center

Castle Shannon, PA

4.8
324 Reviews
Call Service Center (412) 881-0001

324 Reviews of Kenny Ross Ford South - Service Center

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May 22, 2024

They fixed my USP port and fixed 3 recalls. I waited and they did all the work in a timely fashion! Everyone is very courteous and friendly!! I am very happy with all my experiences with Kenny More

by DEBBIEMCGURK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service advisor: Matthew LaFrankie
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May 24, 2024 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 19, 2024

Service staff (Paula and Kayla) alway very helpful and explaining issues regarding my vehicles when I bring it in for service. More

by Chitah
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Department
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May 22, 2024 -

Kenny Ross Ford South responded

Thank you for your response! We always strive to make sure the experience with us is positive and efficient. We welcome your return in the future. Have a great day!

May 18, 2024

Service is excellent. Had a problem with my car and no appt. They took It in the same day; fixed it and had it back to me the same day More

by SANDAES
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service Mark s
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May 22, 2024 -

Kenny Ross Ford South responded

Thank you for taking the time to share your experience with us! We are very happy to hear that the values we instill in our organization transfer directly to you. We look forward to seeing you again soon. All the best!

May 18, 2024

Always kind and answers all my questions service is done quickly.only place I go More

by SSTAKICH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rocky Bodzer
3.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Glunt
4.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Kassouf
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Bac
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May 22, 2024 -

Kenny Ross Ford South responded

Thank you for your kind response! We always appreciate hearing positive feedback about your coordination with our team. Have a fantastic day!

May 18, 2024

The dealer got back to me promptly with the information. . let’s make America Great Again!!!! More

by dennyk1024_2000
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ray Glunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
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May 22, 2024 -

Kenny Ross Ford South responded

Thank you very much for the positive review! We strive to exceed expectations in all aspects of the industry and are happy to welcome you to the family of customers who have had a similar experience as yours. Best wishes!

May 18, 2024

Matt, my service rep. helped me tremendously in resolving an frustrating issue I was having. More

by johnkoutsavlis
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Matt, Paula
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May 22, 2024 -

Kenny Ross Ford South responded

Thank you for your time and kind words! We appreciate your 5-star response and will be here for any needs you should have in the future. Have a wonderful day!

May 18, 2024

I stopped in, without an appointment, to have my tires rotated. The work was accomplished promptly, and the staff made me feel welcome. More

by jcpdenny
Recommend Dealer
Yes
Employees Worked With
Don't remember
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May 22, 2024 -

Kenny Ross Ford South responded

Thank you! We always ensure that everyone in our organization has the same goal of providing the highest level of customer service possible. Have an awesome day!

May 17, 2024

Paula Mooney the service manager is very nice and easy to work with. I had a small problem that I wanted to have checked out and she got me in and out in a very timely fashion. More

by TIVADOC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Paula Mooney
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May 22, 2024 -

Kenny Ross Ford South responded

Awesome endorsement! Very happy to hear that the core values implemented by the team pay off for our family of customers. Enjoy the day.

May 17, 2024

The staff are fantastic, very accommodating. Communication is terrific, they kept me in the loop the entire time. More

by JESSEDUVUVEI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Eberlein
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Peacock
5.0
This rating includes all reviews, with more weight given to recent reviews.
JoAnne Kranik
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ray Glunt
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alex Toomey
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jeremy Houser
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sarah Kassouf
5.0
This rating includes all reviews, with more weight given to recent reviews.
NICK KRISTIANSEN
5.0
This rating includes all reviews, with more weight given to recent reviews.
KYRON JONES
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Paula in service gets 9000 stars, Gary Bac
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May 17, 2024 -

Kenny Ross Ford South responded

We sincerely appreciate the time you have taken to provide us with such a fabulous evaluation. We look forward to seeing you again soon!

May 15, 2024

They are always fast and efficient, they are competitive with their pricing and woe’ around my schedule. My advisor Kayla is truly great to work with. More

by mjmmjm35
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Kayla
Report | Print
May 16, 2024 -

Kenny Ross Ford South responded

This is fantastic feedback! We thank you very much for your kind words and it will be our pleasure to serve you in the future. Be well!

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