Kendall Subaru of Marysville

You are loved at Roy Robinson Seriously, the Subaru commercials have this dealership in mind when they say Subaru loves their owners. Knowing my lease was up in May, I started rese Seriously, the Subaru commercials have this dealership in mind when they say Subaru loves their owners. Knowing my lease was up in May, I started researching early and after servicing my car at Roy Robinson in Marysville was encouraged by the service dept (Nick) to just go chat with Kelly Adams. He would be honest and low-keyed; no pressure just a great resource. Understatement of the year. Kelly has incredible rapport with customers. He is genuine and kind. He let me try a Crosstrek which I hadn't considered at all and said to return it when I was done. The instant respect and trust he had for me captured my interest in making sure I did business with him. Over a period of nearly 6 weeks, he touched base to offer his availability in fielding questions or concerns showing ongoing regard for my business without risking being a nuisance. When I finally came in to show the car to my daughter, he did the same thing and let us take it without questioning when we'd return. We returned and he'd found 3 fitting models in inventory and worked up proposals for them all. We left to think about it and his faith in our return made me inspired to complete the deal that night. Not only was he overtly joyful when we returned, he had his wife's homemade salsa to gift us. He thoroughly reviewed the intricacies of the cars operation and offered his cell for questions any time. The finance person, Christina?, was one of the most efficient and congenial professionals I've ever worked with. I've bought from Lynnwood Acura and Lexus and Dodge - all less than noteworthy experiences. This, from beginning to end, was the start of a storybook relationship with new friends at Roy Robinson. Ask for Kelly Adams and you'll end up with lovely, fitting car AND new friend. First rate!!! More

Easy, no hassle, no pressure and exactly what we wanted. We did our own research, knew what we wanted and just wanted to be able to come in, pick it up and not have any hassle about extras or other options. We did our own research, knew what we wanted and just wanted to be able to come in, pick it up and not have any hassle about extras or other options. David Jennings and Christina in financing, at Roy Robinson, did just that for us. I called him, told him which car I wanted he found one for me and we picked it up over the weekend. Christina helped us with our paperwork and kept it simple. We were in and out in one hour. In addition, every question we did have he answered without pushing us. It was the most pleasant car buying experience either of us has ever had. More

Excellent Service I just purchased a 2017 Subaru Forester from Kelly Adams. He was very knowledgeable and helpful. No pressure, very patient with questions, and an ov I just purchased a 2017 Subaru Forester from Kelly Adams. He was very knowledgeable and helpful. No pressure, very patient with questions, and an overall excellent and easy car purchasing experience. I highly recommend them to other buyers. More

A GREAT SURPRISE!! We had no idea that we could get the car we really wanted, but thanks to Dok Chang and the best sales staff around, we did. In fact, they went beyond We had no idea that we could get the car we really wanted, but thanks to Dok Chang and the best sales staff around, we did. In fact, they went beyond the extra mile and put us in the safest and nicest car we've ever driven. It was a great day and a great surprise. Thanks again! More

Above and beyond!! I recently worked with Kelly Rayson and Butch Smith at the Marysville location. Absolutely amazing people to work with! If you are looking for a deale I recently worked with Kelly Rayson and Butch Smith at the Marysville location. Absolutely amazing people to work with! If you are looking for a dealership with honest employees that actually care about their customers, I promise this is THE place to go!! Thank you again for all your help! More

Perfect car buying experience We've never had a car buying experience like this before. No pressure, all questions answered, options presented and weighed based on our needs and w We've never had a car buying experience like this before. No pressure, all questions answered, options presented and weighed based on our needs and wants, perfect price. Mark Robinson and Gordy Bjorg were amazing to work with. We walked in looking for a new car. We drive away with not only the perfect car for us but also 2 new friends as well. More

Buying a great car Michael Kemptner is amazing to work with. He found me the perfect car..i test drove it, checked it all over, loved it and bought it same afternoon. Mi Michael Kemptner is amazing to work with. He found me the perfect car..i test drove it, checked it all over, loved it and bought it same afternoon. Michael is a pleasure to work with and gives his all to provide the best service EVER!!! More

Outstanding dealer experience Seriously, where's the sixth star? Really, this was the most satisfying and *pleasant* auto transaction my husband and I have ever had. Jeramy Turner Seriously, where's the sixth star? Really, this was the most satisfying and *pleasant* auto transaction my husband and I have ever had. Jeramy Turner was awesome from the first phone call to the drive out the big doors. I can't say enough about how great he is, as well as the Kara Morth in Financing. We love our new Subie (our first), and the process was enhanced, not poisoned, by the transaction. More

Sonny excellent customer service I went to Roy Robinson to buy a Subaru Sonny was waiting for me at the front entrance with a smile ready to do business. All of the staff was very I went to Roy Robinson to buy a Subaru Sonny was waiting for me at the front entrance with a smile ready to do business. All of the staff was very friendly and helpful , the process was smooth from beginning to finish. I used Costco auto program and was doing a loan though BECU. Sonny beat the APR % on BECU's loan and gave me a excellent APR% off of the loan the his company . Though the whole process I love the way that Sonny and his team educated me on on a checklist of valuable information that I needed to know before and after the sale. Sonny and his team even help me to come up with a complete program that will protect my Subaru in every way for the next 7 years made my driving life carefree!!!!! Thank you so much for you outstanding customer service, knowledge and a smooth transaction. More

Repeat Customer They go above and beyond to help you get what you need. They will not pressure you. If you do get pressure call the management. They will make it righ They go above and beyond to help you get what you need. They will not pressure you. If you do get pressure call the management. They will make it right. More