Kendall Subaru of Fairbanks

David Bolt went way out of his way to help me with my automobile and get things done fast. He's knowledgeable and cares about customer service and people. Thank You David! automobile and get things done fast. He's knowledgeable and cares about customer service and people. Thank You David! More

David was great. Able to explain and show the causes of problem in my car. Able to figure out a way to get the part fixed with minimal fuse. problem in my car. Able to figure out a way to get the part fixed with minimal fuse. More

David Bolts the service manager at Kendall Subaru Fairbanks is very friendly and personable when ever I come in with a problem! He always seems to have a positive attitude when ever I have questions Fairbanks is very friendly and personable when ever I come in with a problem! He always seems to have a positive attitude when ever I have questions or problems to solve! He jumps right on the problem and gets it solved in as little time as possible! I am impressed with your company and David! he's a five star guy in my book! More

David in the Kendall Subaru service department is awesome! He is very professional and courteous, and made me feel like a priority. I appreciate the work that Kendall Subaru puts in for customer sati awesome! He is very professional and courteous, and made me feel like a priority. I appreciate the work that Kendall Subaru puts in for customer satisfaction all around. More

David with Kendall Subaru service department was great! He did an excellent job in explaining in detail all the work that was done and things that would be recommended for the car in the near future. The He did an excellent job in explaining in detail all the work that was done and things that would be recommended for the car in the near future. The car was done at the perfect time, he sent a Lyft to pick me up right away. Customer service at it's finest! Thank you! -Allison More

I bought my used subaru at Kendall and have continued to get it serviced there. While it can sometimes be months before the next available appointment, the service team always does a great job as quick as p get it serviced there. While it can sometimes be months before the next available appointment, the service team always does a great job as quick as possible. They always offer lyft and rental cars when needed, and David at the service desk always takes time with each person to ensure they are on the same page. I have been very happy with the quality and transparency at Kendall. More

Had an appointment for 10:00 AM for service related to a recall on my Subaru Impreza. Service was completed by 12:30 PM even though they set me with the expectation that it could take up to 4-5 hours. I was recall on my Subaru Impreza. Service was completed by 12:30 PM even though they set me with the expectation that it could take up to 4-5 hours. I was delighted to have them offer to get me a lyft so I could wait in the comfort of my home and didn't have to pay for it myself! All service agents were respectful, professional, and courteous. More

Not really thrilled to find the brake smoking after brake work at Kendall. They seem to have set or adjusted the hand brake so that it doesn't fully release. work at Kendall. They seem to have set or adjusted the hand brake so that it doesn't fully release. More

Untrustworthy Service Department I had an unfortunate first experience with Kendall Subaru of Fairbanks that has left me with the impression that their service department is not I had an unfortunate first experience with Kendall Subaru of Fairbanks that has left me with the impression that their service department is not trustworthy. In January 2020, I received a letter from Subaru corporate notifying me of a Takata Airbag Inflator safety recall on my passenger side. I called Kendall Subaru of Fairbanks shortly afterwards, initially was told by the service advisor that there were NO open recalls on my vehicle, and had to convince them that the letter I received was legitimate. I was then scheduled for the earliest available appointment of May 13, 2020. Due to safety concerns that the service was scheduled almost four months out, I asked to be placed on a call-back list for any earlier appointments. I was never contacted prior to the scheduled service date. Today, May 13, 2020, I brought my 2011 Subaru Outback in for the safety recall service. Upon pickup, I was recommended by their service advisor, David Bolt, to have my power steering, brake fluid, transmission fluid, and front/rear differential fluids changed because they were dirty. When I notified Mr. Bolt that I had many of the aforementioned fluids changed within the last two weeks, he quickly backtracked that the recommendations were being made because of my Outback's current mileage. Mr. Bolt then proceeded to direct me to the incorrect vehicle in the parking lot. Upon finding my vehicle on the other side of the building, I noticed that a figurine of sentimental value that had been on my dashboard that morning was missing. I searched in my glove box, middle console, underneath the seats, and underneath all floor mats to no avail before notifying Mr. Bolt. Mr. Bolt assured me "this is something that happens all the time" as he attempted to personally locate the figurine in my vehicle without success. Upon giving my recommendation that they have all customers remove personal items from the dash for similar repairs and verbalizing my exacerbation, Mr. Bolt walked away from me back into the dealership. I feel like I now have legitimate trust concerns with their service department. After my experience I spoke with their service manager, Michael, over the phone about my concerns with the missing figurine, the inappropriate recommendations from his service staff, and my lack of trust that the airbag inflator repair was even performed. Even after that conversation, I feel obligated to take my Outback to a third party shop to ensure that the passenger air bag inflator was replaced. I cannot recommend enough that you steer clear of Kendall Subaru of Fairbank's Service Department. More