Kendall Lexus of Eugene

Great experience I had my tires aligned for my Lexus. I dropped it off the night before and it was done by mid morning the next day. It was very easy and the check I had my tires aligned for my Lexus. I dropped it off the night before and it was done by mid morning the next day. It was very easy and the check out process was great. More

Oil change & fuel service Had an oil change and Fuel system service performed, had great service, the staff was very professional car was done on time 👍 Great job, will Had an oil change and Fuel system service performed, had great service, the staff was very professional car was done on time 👍 Great job, will use again. More

Dealership forced me to buy lugnut key I spent $10,000 on a Lexus from Kendal and when the time comes to rotate my tires I not only find out that Kendal didn't include the key like they are I spent $10,000 on a Lexus from Kendal and when the time comes to rotate my tires I not only find out that Kendal didn't include the key like they are supposed to but also that I must now pay for the key or new lug nuts. This is actually my wife's car forher and the kids. I can't imagine if this was my wife on the side of the road with a flat tire.... DONT BUY KENDALL!!!!! More

Dishonest service department Very dishonest service department. My service representative (Walt) quoted me one price for a service ($36/oil change service), then charged me more ( Very dishonest service department. My service representative (Walt) quoted me one price for a service ($36/oil change service), then charged me more ($53+) when I came back to pick up car even after presenting the original copy of work order that I had that I signed stating the lower price. Also Walt tried scamming me into replacing rear brake pads with a scare tactic that they were about to fail. I took car home and pulled rear wheels off, and found there to be plenty of pads left. Then I took it to les schwabs and had them look at them, and they said there was at least 50% pads left. Over all I think the Lexus model of service is to rip people off by making the customer feel like they are being pro active in preventative maintenance and scaring customer into paying for unnecessary services and repairs. Will never recommend Kendall Lexus as a business to frequent, and will never go back. I've had good service over the last 15 years from Kendall Honda, so don't quite understand the discrepancy within the Kendall dealership business model. More

I am writing this, not so much to diss the dealership, but to warn future prospective used car (CPO) buyers that they better do their homework and get the "real" CPO checklist that Lexus provides, not th but to warn future prospective used car (CPO) buyers that they better do their homework and get the "real" CPO checklist that Lexus provides, not the one Kendall Lexus provides. The "real" Lexus 161-point checklist has a place for you the customer to sign off on acknowledging any defects or deficiencies the vehicle may have, unlike the Kendall Lexus checklist. Maybe they have changed this process by now, but I wouldn't bet on it. My wife and I went to Eugene from the southern Oregon coast to buy a used Certified Pre-Owned Vehicle (CPO), an RX350 to be exact. I traded in a vehicle with under 20,00 miles thinking an RX 350 would be better for winter driving in the snow. We have purchased 2 vehicles from Kendall and had planned to make this one our third Lexus, having not had any problems in the past, but this will be our last as long as Mike McKean is still the general manager. He has a real problem knowing how to tell the truth. A great example for his sales people. The first thing we noticed driving off the lot was the inside windows were filthy.Either this had been a smokers vehicle or the windows were down while on the transport vehicle that brought this RX here. After driving over two hours to get home we noticed there were NO rear seat headrests and not the proper manuals. Further checking revealed no towing eyelet in the tool kit, only 20 lbs. of air in the doughnut tire spare, which could have caused a serious wreck had we needed to put it on and all the other tires were at least 10 lbs. low on air. The battery was low on water and the vehicle had numerous paint chips and scratches we had not seen. We arranged to get all this fixed and drove back the following week to get the paint chips fixed, headrests, manuals and a towing eyelet. We got excuses and were given the wrong year manuals, no headrests, no towing eyelet and a gobbed on paint chip repair. Now remember you pay extra for a CPO vehicle and this one even had the CPO sticker in the window, parked on the lot for sale. The Kendall crew would not reimburse us for the CPO inspection, obviously it was never done. It was not until I contacted Lexus out of Torrance, CA. did we get the manuals and Kendall did have a driver bring down the two rear headrests and eyelet. But there was no reimbursement for the CPO 161 point inspection. Lexus Corp. philosophy is their dealers are independent and they will not interfere,(with a scam). Finally after involving the Attorney Generals office in Salem, Kendall and Lexus, still distancing themselves from any involvement by their dealer, we were given the full price we paid for the vehicle, less our second trip to Eugene for pretty much nothing. I suppose this is how a Japanese manufacture has come to represent their vehicles. I'll be going back to German or American manufactures from now on. I now see how Kendall is able to give vehicles (a Ford truck in Dec. 2013) away by selling supposedly CPO vehicles and hoping nothing goes wrong. Another CPO advertised vehicle on their lot was missing the gear shift knob. We can not imagine all the 5 star ratings. Were they given by friends and employees? Or maybe, customers like us just figured lesson learned and not deal with this dealer again? Please do your homework before you too get taken at Kendall Lexus. More

I called on your add and got Greg on the phone. He was very helpful. When I went to the dealership he was their to meet me and let me take the car on a test drive. He was very knowledgable about the car very helpful. When I went to the dealership he was their to meet me and let me take the car on a test drive. He was very knowledgable about the car and it's features. When we set down to make a deal he was accomodating and met all my needs. I got great financing. We made the deal and he cleaned the car for me and then went over all of the features. I could not have had a more positive and helpful sales person. I love my new car. More

Neil gets nothing but 10+ and more as he was very professional, courteous, great listener and very knowledgeable. He meets our requirements completely. We felt really special and laid back at Ken professional, courteous, great listener and very knowledgeable. He meets our requirements completely. We felt really special and laid back at Kendall Lexus of Eugene, it felt more like family. One thing we appreciated a lot is that Neil was not pushy yet very open and informative. He knows all about the cars and more. He went an extra mile, above and beyond by explaining and connecting necessary features we inquired about and staying late at work just for us. We are very neat/clean individuals and it was much appreciated when Neil washed the windshield once again as he noticed a flawless little mark on it... The price range was appropriate, as we were looking for, which made us very happy. Thank you Kendall Lexus of Eugene for your service, it was all worth it, we much appreciate you very much, it was great to make business with you guys!!! We love our Lexus!!! More

They were great. I hate car buying and usually get progressively more grouchy as we progress and that didn't happen here! Love my car, but it is so quiet that I didn't realize I was moving too fast a progressively more grouchy as we progress and that didn't happen here! Love my car, but it is so quiet that I didn't realize I was moving too fast and got a ticket my first day out with it (this is not my norm). My fault, but dang. We paid cash so I cannot attest to the loan process, but the deal making was great. No pressure and very polite and informative. More

My wife and I just purchased a used Lexus IS from Kendall Lexus, and I must say it was my best car-buying experience to date. Neal Manser and his team were incredibly friendly, professional, and helpful yet Lexus, and I must say it was my best car-buying experience to date. Neal Manser and his team were incredibly friendly, professional, and helpful yet not pushy. We found a great car at the right price, and they even took care of a few extra details to make sure we had a superior buying experience. We will recommend Kendall, and only Kendall, to all of our friends in town. The only thing that might exceed the quality of their cars is the quality of their customer service. More

Rick is the "face" of Kendall Lexus in Eugene, Oregon. He exhudes what every person looking at luxury vehicles wants to feel - "my work is to be here for you, the vehicles sell themselves". It is Oregon. He exhudes what every person looking at luxury vehicles wants to feel - "my work is to be here for you, the vehicles sell themselves". It is a pleasure to step into the showroom. More