Kendall Lexus of Eugene

Very courteous, knowledgeable and helpful. Was promptly and courteously assisted by a salesperson when arriving at the dealership. Person was very knowledgeable regarding the various lines of Was promptly and courteously assisted by a salesperson when arriving at the dealership. Person was very knowledgeable regarding the various lines of vehicles. Sales manager was very friendly and accommodating when quarried about terms and pricing of vehicle purchased. Both people were anxious to provide complete and caring assistance. Would highly recommend Kendall Lexus to anyone interested in quality vehicles and service. More

It was above and beyond! It was our pleasure to meet Mr.Escobar. my SC was a mess from being worked on by other people. He went all out to take care of all of it's problems. H It was our pleasure to meet Mr.Escobar. my SC was a mess from being worked on by other people. He went all out to take care of all of it's problems. He had my car transported so they could diagnose the problems. The service was far above and beyond. My car in running like a new car. I can't say enough good things about him and Kendall Lexus. More

They are not trustworthy. On 3/20 my wife and l took our 07 ES 350 in for a factory airbag recall. We were told a mice had made a nest ( they claimed to have a picture which wa On 3/20 my wife and l took our 07 ES 350 in for a factory airbag recall. We were told a mice had made a nest ( they claimed to have a picture which was never shown to us) in the air conditioning system and the filter had to be replaced. That $20 part cost us $267 to have installed. They also recorded all four tires needed replacing despite Les Schwab rotating and replacing two less than a year ago (the car is driven less than 5000 mls. per yr.) Additionally, scare tactics were used on my wife to replace the timing chain cover seal at a cost of $3050. Our certified mechanic later confirmed no such repair was necessary as the slight oil moisture on the seal was not alarming. It was also discovered that the plastic cover for the battery access hole was missing, and that the covering for the hydraulic hood support had been removed and left in the space below the wind screen wipers. That much smaller cover was retrieved and replaced by our mechanic. Their service manager later claimed they were one hundred percent sure they did not remove the missing cover despite the cleanliness of the channels indicating it had recently been in place. They offered 50% of the replacement cost, which was refused because we were not telling them 50% of the truth. They also for some unknown reason went in the glove compartment and triggered the valet switch which prevents the trunk from being opened. We will never ever again go there, or send friends, family and acquaintances there. Incidentally, it seems that if you do not exude wealth to them they treat you like chopped liver - the subtle message being you should not be driving a Lexus, forgetting that they themselves do not know what the word integrity means. More

first service Fast and reliable service, vehicle was washed and cleaned inside...thanks for the quick service, will be returning for next service call, would recomm Fast and reliable service, vehicle was washed and cleaned inside...thanks for the quick service, will be returning for next service call, would recommend to others More

Your salesman, Greg Kuhnle Greg Kuhnle was not only very professional, but he made us feel comfortable in asking questions, and has continued to check in with us to make sure we Greg Kuhnle was not only very professional, but he made us feel comfortable in asking questions, and has continued to check in with us to make sure we are a satisfied customer. We appreciated his expertise. More

Five Star everytime! Traded in 2014 BMW X1 for 2017 Lexus RX350. We returned to Eugene Lexus again and again because of the TRULY OUTSTANDING sales experience when buying Traded in 2014 BMW X1 for 2017 Lexus RX350. We returned to Eugene Lexus again and again because of the TRULY OUTSTANDING sales experience when buying cars. We were traveling home uncomfortable in our small SUV and unprepared to buy a car. Title and extra keys left in our hometown. We found several cars we loved and color choice Overwhelmingly was atomic silver. We were in and out of the dealership in record time never once feeling pressured or anxious only cared for and respected. Greg Kuhnle truly outstanding sales again! Also Greg Kuhnle Mike Mckean GM and efficient intelligent personable financial staff truly beyond our expectations! More

L/Certified and clean carfax is a damaged car from accident Last week, I bought a 2015 L/Certified GX460 through internet. The sale person Gregory kept told me that "you will be VERY happy with this car", every Last week, I bought a 2015 L/Certified GX460 through internet. The sale person Gregory kept told me that "you will be VERY happy with this car", every time I asked him to confirm the conditions. And even he sent me some pictures with good angles (no show the damaged). And show me the carfax showings all services are done at this dealer too. But when the car delivered, I'm VERY surprised with a damaged bumper, back light housing broken from the accident before and inside is very dirty. I bought a L/Certified car with full options from an original dealer with OTD is over $56,000, but the car I got look likely a very good use car and was sold as "as is" car. More