Kendall Hyundai of Boise

To the service advisor, Jaycob, at Kendall Hyundai of Boise: I'm actually a really nice person... but 2026 isn't the year to mistake me for someone who won't ask questions. This has already been an in Boise: I'm actually a really nice person... but 2026 isn't the year to mistake me for someone who won't ask questions. This has already been an incredibly difficult year for my family, and being without my vehicle has only added to that burden. I can handle delays. What I can't accept is what I experienced as dishonest communication and a pattern of recommendations that changed the moment I asked questions. Every item on my estimate was labeled "critical" and "requires immediate attention"—until I asked why. Then, one by one, those "critical" repairs became "preventative recommendations." Here's what was supposedly urgent: • Four new brakes... despite being less than a year old. • New tires... under two years old. • A $417 battery... only a year old. • $100 wiper blades... replaced in December for about $20. The most surprising recommendation was my coolant system. I was told it required immediate attention—not because anything was wrong, but because the hoses might be damaged during my warranty engine replacement. I was advised to replace them now "just in case." When I pointed out that any damage caused during a warranty repair should likely be covered under that warranty, the recommendation suddenly became "preventative." Meanwhile, I was told the engine replacement would take 6–8 days. Today is day 16. I've been given three different completion dates and still don't have my vehicle. When I called to ask whether a loaner vehicle was available so I could pick up my son in Utah, my call was ended abruptly before my concerns were addressed. My frustration isn't simply about the delay. It's about communication that I found dishonest, recommendations that changed under scrutiny, and service that left me with little confidence in the process. If a repair is only "critical" until a customer asks informed questions, perhaps it wasn't critical to begin with. To anyone who's ever felt dismissed in a repair shop: ask every question. A legitimate recommendation should stand up to scrutiny—not change because a customer asked for an explanation. More

I really had a great experience. I’ve had horrible experiences in the past at other dealerships, but both Oscar and Chad. Worked with me and didn’t play games at all. It was all stra I’ve had horrible experiences in the past at other dealerships, but both Oscar and Chad. Worked with me and didn’t play games at all. It was all straightforward and fair. More

Purchased a used Jeep, one of the best car buying experiences I have had. Staff was great. experiences I have had. Staff was great. More

We purchased a vehicle from Kendall Hyundai on 1/21/26. Josh Pruitt, our salesman was very knowledgeable about the vehicle and went the extra mile to assure that we were happy at the conclusion of our purc Josh Pruitt, our salesman was very knowledgeable about the vehicle and went the extra mile to assure that we were happy at the conclusion of our purchase. He made sure our questions were answered and made himself available if we had any future concerns. More

They are excellent! I came in to address a couple of issues and they fixed them on the spot! Super polite! I came in to address a couple of issues and they fixed them on the spot! Super polite! More

We had an outstanding experience at this dealership when purchasing a Hyundai Kona for my family. From start to finish, the process was smooth, professional, and stress-free. Mike did a phenomenal job helpi purchasing a Hyundai Kona for my family. From start to finish, the process was smooth, professional, and stress-free. Mike did a phenomenal job helping my sister find the perfect car—he took the time to listen to what she wanted, walked her through all of the options, and made sure she felt confident in her decision. What really impressed us was how hard they worked to make the deal affordable. When we asked about pricing, they went above and beyond to meet us where we needed to be and did everything possible to ensure the car fit within our budget. That level of effort and care meant a lot to us. I highly recommend this dealership to anyone looking for a car. They made what can often be a stressful process into a very positive and enjoyable one. If you’re in the market, definitely ask for Mike—he’ll take great care of you! More

Travis Stanton was very good and professional with us during our purchase of a Santa Fe vehicle during our purchase of a Santa Fe vehicle More