Kendall Ford

Salesman (Bill) would not listen to the car we wanted so gave up went to Portland to buy an Explorer. I purchased the Extended Maintenance program which was supposed to cover ALL maintenance from any deale gave up went to Portland to buy an Explorer. I purchased the Extended Maintenance program which was supposed to cover ALL maintenance from any dealer. When I took the Explorer to Robberson for the first oil change I was advised Robberson did not participate in that program and was charged full price. When Portland dealer found out about it they straightened out Robberson and I received a refund. The car saleman got an "F" and Josh got an "A" for good friendly service but I waas discusted with the necessity of having another dealer straighten out the oil change charge. I really prefered initially to buy from Robberson but got a very poor saleman by the luck of the draw. But I did receive outstanding service from the Portland dealer and very happy with the new Explorer and their sales person. Sorry I couldn't be a satiisfied Robberson customer. More

Tom (the salesman) took me on a test drive where I could experience the car on the highway and city streets, plus some hills so I could get a complete experience of the car. Aaron (the finance person) worke experience the car on the highway and city streets, plus some hills so I could get a complete experience of the car. Aaron (the finance person) worked really hard to get my financing, especially on a Sunday. Overall, a very good experience! More