
Kendall Ford of Bozeman
Bozeman, MT
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95 Reviews of Kendall Ford of Bozeman
My wife and I traded in my 2019 f-150 for a 2024 F-150, we spent pretty much an entire day at the dealership the first couple of trucks we selected to drive wouldn’t start (brand new) we found one made the we spent pretty much an entire day at the dealership the first couple of trucks we selected to drive wouldn’t start (brand new) we found one made the deal. Asked for the tool box to be transferred to the new truck, this didn’t happen without them putting several scratches in the bed of the new truck and not securing it. Didn’t know this until we drove off the lot and tool box started sliding around. They were also supposed to remove the front chrome brush guard (didn’t happen that day), because of time. The contract was also messed, they never put my wife’s name on the contract it had to be sent back to be redone, The brush guard was removed at a later date, I stayed in touch with the salesman concerning picking it up. We live on opposite side of Montana so me going to pick it up isn’t a 1/2 hour task. After a couple failed arrangements I made to have it picked up failed. The salesman stopped communicating with me. So I made another arrangement to have it picked up, when I called I was informed that my $1000 brush guard was thrown in trash. Never once was I notified they were going to throw it in the trash. So this has not been a pleasant experience buying from Kendall Ford of Bozeman, Mt. I’m still waiting for the manager to call to discuss the situation. the salesman told me he was going to. Guess just more shifty salesman talk I sent message to Ford Motor Company also with my concerns Frustrated Disabled Veteran with 21 years of service More
Tom was very helpful and pleasant. I was not really looking to buy this day but he found me the perfect car. He showed how to work all the bells and whistles and didn't make me feel I was not really looking to buy this day but he found me the perfect car. He showed how to work all the bells and whistles and didn't make me feel as if I was dumb. Thanks Tom More
Mark St. John was a pleasure to work with. Answered all questions, was extremely informative, and helpful. It was a great experience for my husband and I. We John was a pleasure to work with. Answered all questions, was extremely informative, and helpful. It was a great experience for my husband and I. We were glad we decided to go to Bozeman Ford. More
Service? Nope- that is the title of the department, but doesn't exist. Told vehicle would be diagnosed the day and time of the appointment-- Vehicle has sat Nope- that is the title of the department, but doesn't exist. Told vehicle would be diagnosed the day and time of the appointment-- Vehicle has sat there now 2 weeks without even being looked out. Patronizing shrug of the shoulders when I try to get traction to have anyone even look at it. This has been the pattern every time I have used their "service" department. infuriating. Like Fords, but will never purchase a vehicle here again. More
Service department is completely disorganized. Very poor communication. Had vehicle for whole day and was told at 4pm that they weren't able to look at it because they were busy. Service rep could Very poor communication. Had vehicle for whole day and was told at 4pm that they weren't able to look at it because they were busy. Service rep couldn't understand frustration, and didn't really care. Not able to reach service advisor as voicemail was full. I would never go back. More