Kendall Dodge Chrysler Jeep Ram - Service Center

Kendall dodge is my neighbor dealership and I can’t be any more happy about it. They have friendly staff, clean dealership , prompt service. any more happy about it. They have friendly staff, clean dealership , prompt service. More

Felipe was very attentive and took care of all my concerns and needs. Job well done concerns and needs. Job well done More

Mal servicio de reparación no hay comunicación, no contesta los teléfonos, y las fallas de mi carro siguieron no lo pudieron reparar. contesta los teléfonos, y las fallas de mi carro siguieron no lo pudieron reparar. More

Took my car for a oil change, And a screen problem, They kept car for 12 days, was told to pick up on a Friday and it was not ready had to wait another week,when car was ready car did not hav problem, They kept car for 12 days, was told to pick up on a Friday and it was not ready had to wait another week,when car was ready car did not have oil change let alone tire rotation, Car was turn back super dirty and now is giving me another signal with exclamation point, I had to wait 3 hrs on pick up day for last minute oil change and car wash.also I been waiting on a key for my car that I lost and was on contract if lost I would get a new one,And nothing for a year and a half and still waiting. More

Effective communication is crucial for the success of any business or relationship. Management and team members need to receive proper training in this regard. Following the established procedures and making business or relationship. Management and team members need to receive proper training in this regard. Following the established procedures and making my appointment, I was disappointed to learn via email that my appointment had been canceled. Despite my attempts to seek clarification through both phone calls and emails, the individual referenced in the cancellation email has not responded. This does not exemplify appropriate treatment of customers. Your appointment for the 2021 RAM 1500 (5.7L) on Tuesday, January 7, 2025, at 5:00 PM has been canceled. For further information, please contact us at 7862312000 or anthony.tamarit@KendallDCJR.com. Kendall Dodge Chrysler Jeep Ram 13355 SW 137th Ave, Miami, FL 33186 Additionally, upon the return of my vehicle, I found it to be excessively dirty, both inside and outside. This is not an acceptable standard for vehicle return. Furthermore, the car wash employees made the questionable decision to blow air inside the vehicle. This action raises concerns about safety for individuals with respiratory conditions, such as asthma. It is important to identify who holds accountability in this situation. More

This dealerships service department has a long standing reputation for NOT taking care of their customers. And they did exactly that to me. What they do when you ask to see your service writer or manager i reputation for NOT taking care of their customers. And they did exactly that to me. What they do when you ask to see your service writer or manager is, they tell you “ oh okay I will go get him for you”. Then they disappear for 30 minutes or so feeling that you will give up. I did not. My service writer finally appeared at his desk and acted as if he had never heard of me. He then plugged my truck onto the computer and told me what the problem was. All the time saying”But I’m not the expert so we really! won’t know until the technician plugs it in 6-8 business days!!!! This all so that I would get stuck paying for a rental vehicle for the 3 WEEKS that it took for them to come to the conclusion that no, it wasn’t that, it was this problem that had nothing to do with what I was told. So instead of being 6-8 business days it was 11 and every time I went to the dealership, my service writer was off that day and 2 days later when my vehicle was ready. As of the day after I got my vehicle back, I have a message on my screen that says”Does not support this device”. I have no idea. I’ve been in the vehicle with my phone, which it does support, and without my phone and I get the same message and as soon as I hit the X or OK button it comes back on. It is relentless. Next my washer pump now mysteriously doesn’t work. I can’t stand the thought of having to bring my vehicle back there but I don’t think I have a choice. More

Jose Madragon was so attentive and helpful while trying to get an oil change, brake fluid and auxiliary battery change! I will totally come back again just because of his outstanding service! to get an oil change, brake fluid and auxiliary battery change! I will totally come back again just because of his outstanding service! More

Me atendieron con mucha profesionalidad siempre con la mejor actitud siempre tienen solución ante cualquier oroblema mejor actitud siempre tienen solución ante cualquier oroblema More

Me trataron muy bien siempre un trato excelente lo recomiendo juan es como un amigo recomiendo juan es como un amigo More

The repair took 3 weeks with very little updates and the final invoice was incorrectly added up and about $450.00 over the estimated price. final invoice was incorrectly added up and about $450.00 over the estimated price. More