Ken Wilson Ford Inc.

Needed a new truck. The salesman that helped me was Rob George. He was very helpful. made sure that I got what I wanted. My husband and I have bought trucks from Ken Wil The salesman that helped me was Rob George. He was very helpful. made sure that I got what I wanted. My husband and I have bought trucks from Ken Wilson many times, even brought our kids here for their first cars. Thanks, Susan Chandler More

Great dealership! This is the second truck we have bought from Ken Wilson Ford. Jody was awesome in finding us the right truck and getting us the best deal. We would This is the second truck we have bought from Ken Wilson Ford. Jody was awesome in finding us the right truck and getting us the best deal. We would definitely recommend this dealership to anyone ready to purchase a new vehicle. Friendly people and great service! More

Lynn Bright my salesman is the best . He worked hard to accommodate ever need that I asked for. I would recommend this dealership and salesman Lynn to anyone looking for a new car or truck. accommodate ever need that I asked for. I would recommend this dealership and salesman Lynn to anyone looking for a new car or truck. More

Bought a lot of cars, couldn’t ask for a better experience. 100% professional!!!! Treated me like I was the best customer ever. Felt like part of the family. experience. 100% professional!!!! Treated me like I was the best customer ever. Felt like part of the family. More

It was a great experience in purchasing our new Ford Explorer. The sales staff was great as well as the experience in the financial department. Explorer. The sales staff was great as well as the experience in the financial department. More

Excellent customer service friendly and professional they go the extra mile too take care of the customers. Took time to make sure everything was great go the extra mile too take care of the customers. Took time to make sure everything was great More

Smoothest Vehicle Purchase Ever!! I seen the vehicle (used)I purchased on Facebook Marketplace and I got onto Ken Wilson’s website and entered my contact information. Shortly afterward I seen the vehicle (used)I purchased on Facebook Marketplace and I got onto Ken Wilson’s website and entered my contact information. Shortly afterwards I got a call from Jody Bell from the dealership. I told him what I was willing to pay for the vehicle and sent him the information on the vehicle I was wanting to trade in. After a couple of calls between us, we had a deal worked out. I drove to the dealership from TN to NC which only took us about 1 hour and 45 minutes and drove the truck. Within an hour or so we had drove the truck, signed the papers, and was headed home. Jody made the transaction so simple and easy. I never felt pressured or forced into anything throughout the whole process. Will defiantly do business with Jody and Ken Wilson Ford again! More

Liz and Dean in Service are top notch! Little disappointed being charged a second time. When it should have been covered. Sure I’ll be back! Scotty always takes care of everyone disappointed being charged a second time. When it should have been covered. Sure I’ll be back! Scotty always takes care of everyone More

Worst Experience Ever ! I have purchased Fords for over 20+ years. My grandfather retired from Ford so I have always been a loyal Ford customer. My recent visit at Ken Wilson I have purchased Fords for over 20+ years. My grandfather retired from Ford so I have always been a loyal Ford customer. My recent visit at Ken Wilson Ford was a complete disaster. I called and made an appointment with the Service department to have my electric seat repaired. My husband took the Explorer in and was told it would be approx. 2 hours. He was there most of the day only to find out they couldn't fix it and needed to order parts to replace the entire switch out. He was told once the part comes in we will call you. After waiting 2 weeks no call we called them and was told oh yea we have the parts. I then made another appointment and made arrangement's to get to and from work. We dropped the car off letting them have it for the entire day again we were told 2 hours max this time. That evening at 5:30 I go to pick up the vehicle and was told sorry we didn't get to it today not sure what happened but its not been touched. Keep in mind this is after Caleub Rice was talking with a lady in the office for 10 + minutes as I waited then someone else who worked there went back a 2nd time to tell him I was waiting on him. Then after he finally came over there he couldn't find the paperwork and then went to the bay area and took an additional 4 minutes to read a text and continuing texting. So not only was my car not fixed Caleub displayed horrible customer service. I typically purchase my Fords from another dealership but this time I purchased a used car and Ken Wilson happened to have it - I have never been so disgusted before. In the end my car was fixed the following day at 2pm so yet another day without my vehicle and family driving me around. More

Tim Sluder, great to work with Tim Sluder did everything he could, including letting me take vehicles home overnight to try out due to my physical condition. Even though I could no Tim Sluder did everything he could, including letting me take vehicles home overnight to try out due to my physical condition. Even though I could not find something to work, he went above and beyond to help me, checking every used vehicle on the lot. I would definitely refer anyone looking to go to Ken Wilson Ford and ask for Tim. More