Ken Harvey's Dublin Honda

Great experience buying a new CRV Called Dublin Honda on a Saturday morning, set up a test drive for a CRV. Elvis had the vehicle parked in front, ready to go by the time we got there. Called Dublin Honda on a Saturday morning, set up a test drive for a CRV. Elvis had the vehicle parked in front, ready to go by the time we got there. He was patient, friendly, informative and knowledgeable. Worked with Tito on pricing. He was efficient and no-nonsense. He also programmed stereo preset stations, and went over navigation / touchscreen functions after he gave me the keys. Worked with Luis on financing, he was expeditious, patient, and informative. I would recommend Dublin Honda, and am happy with my customer service experience there. Thanks guys! More

Quick deals, allot less BS I bought 2 cars frim Ken harveys dealerships. One in Tracy and one in Dublin. Both deals were simple quick and frustration free. I tried other Honda I bought 2 cars frim Ken harveys dealerships. One in Tracy and one in Dublin. Both deals were simple quick and frustration free. I tried other Honda dealerships and could not make a deal aftere hours and hours of haggling. Ken's dealerships are far more about making a quick deal and hours even days less of haggling. So if you just want to go and but a car I would recommend them. More

Second Honda and its Better I don't understand why people are so upset with this place... Me and my lovely wife was extremely please with the Service provide with the Sales Direc I don't understand why people are so upset with this place... Me and my lovely wife was extremely please with the Service provide with the Sales Director, Sales Manager and the Financial Manager everything when smooth I submit everything from their website suggested by Honda America Financial Corp. 30 minutes later I got a call from Tito Perez (Internet Sales Director) by the time we arrive at the dealership all paperworks are ready for us than Tito walk us to the lot and show us the CIVIC EX-L my wife love it than we went back inside to see what option we have. Anyway everything was so easy going we came back the next day because Tito need some information from us, than we choose the CIVIC EX model and Confirm their inventory they have it... The next day we back to the dealer than Tito have the paperworks ready and he was calling again to Honda American Financial to see if they approve for the EX model because they give me the LX model after 15 minutes later I receive a call at my cellphone from Honda American Financial to confirm couple of personal information and we are done we saw the KEY FOB and the User manual on Tito table and the EX was outside park at the front door it was so beautiful.. Than our final step we went into a office to meet with Steve Sales Manager to pre finish some paper works 10 minutes later we went into another office we meet Massed Financial Manager to sign all contracts and DMV papers and we are DONE Tito walk us to the vehicle and he help us to setup our iPhone and we are done. Thank You Honda Dublin and Honda American Financial Team... you guys are AWESOME. More

brake pad replacement and transmission fluid change On Feb 12, 2016 I had my Honda Fit serviced to have the brake pads replaced and the transmission fluid changed. Dolores in the service department assi On Feb 12, 2016 I had my Honda Fit serviced to have the brake pads replaced and the transmission fluid changed. Dolores in the service department assisted me. I brought the car in at 7:00 in the morning and she said that it would be ready by 4:00. At about 9:30 I received happy news that the rear brake pads did not need to be replaced. I received a call at 12:00 to say that the car was ready to be picked up. To me they were honest an reasonably priced as I did some checking on the Internet and by calling around. Dealerships are a tad more expensive but they do give you peace of mind knowing that the work was done right with quality parts. I would highly recommended them. I want to note that I work in education and am no way affiliated with the dealership or anyone who works there. More

multiple services I came to express oil change service about 10am and I realize my car needs couple of recommended services. I came to see service advisor-Brad Bailey I came to express oil change service about 10am and I realize my car needs couple of recommended services. I came to see service advisor-Brad Bailey if he can do the services without appointment the same day and he was kind enough to do them and even gave me a car loaner for the day to do my errands. He is courteous, helpful and explained to me in detail the job involve with prices. The job was completed as promised. I am satisfied with the service and will continue to see BRAD on my car services even with the extra miles drive. I am a 50m accross the bridge customer More

Gold Digging We have been a Honda family for over 16 years. We brought our 2013 Honda Accord for a simple oil change and the Express Service manager, "H", did not We have been a Honda family for over 16 years. We brought our 2013 Honda Accord for a simple oil change and the Express Service manager, "H", did not hesitate to recommend: a 30k maintenance service ($650), 2 front tires replaced because a nail was found in one tire (recommended we get two front tires $275), tire rotation ($20). We were told the passenger front tire had a nail in it and for $47 could be patched but would eventually the unsafe tire would need to be replaced. Initially agreed to have a new tire replacement if price matched with Costco. Service Guy continued to say that it best be we buy two (2) front tires instead on one (1) so we could enjoy balanced feel on the road on two (2) front tires. After some bantering back and forth, we decided only for the oil change covered by a Honda Care Plan and a tire rotation. We were beginning to sense this Service Guy really was not completely transparent (honest) but out to drum up business anyway possible and my hubs and I looked like easy marks being senior citizens and kind a slow on the uptake. We signed off on the $20 tire rotation and was told before we hit the door, that the nail puncture hadn't caused any leak. Huh? What???? We were bantering like the tire was about to explode on the road with the nail in it???? We left Honda Service Center and asked the Livermore Costco Tire Guy if we indeed needed two (2) new front tires. He found that there was a tiny nail that didn't make a complete puncture (no leaks!) and that we had 80% tread left and he wouldn't make the same recommendation the Honda Service guy made. Bottomline: too premature for new tires. Save your $$$ and go get yourself some Costco hotdogs and some good snacks. Grrrrrr. Beware of those who only want to make a fast buck and don't really have your best interest at heart. I gave an extra star for charm anyway because the Gold Digging Oil Service Guy. More

Pathetic Service Department I scheduled a service appointment for 7:30 a.m. We just moved to Northern California from Southern California. When I scheduled the appointment, I a I scheduled a service appointment for 7:30 a.m. We just moved to Northern California from Southern California. When I scheduled the appointment, I also arranged for a loaner vehicle. I explained to the Honda representative with whom I made the appointment that I had to have a car at 7:30 a.m. in order to make an 8:00 a.m. meeting. I was told that a car would be waiting for me. When I arrived at 7:20 a.m., I explained the purpose of my visit and asked when I should pick up the loaner car. The service representative told me that it wasn't possible to get a car that early. When I asked why I was told otherwise, he began deriding me, even going so far as to question the veracity of my statements. I was shocked by this representative's hostility, rudeness, and demeaning attitude. After a few minutes with this person, I elected to leave without getting service. I've owned four Honda vehicles. My family has owned 13. Although this experience won't drive me away from Honda, it will ensure that I never visit Dublin Honda again, either to have a car serviced or to buy a new Honda. I'd much rather drive more miles and deal with someone who properly represents the Honda brand than to deal with Dublin Honda again. Good riddance. More

Horrible finance manager!!! There's a reason why I don't buy honda but my son wanted one. So we went to Dublin Honda. Salesman was great, no pressure however when it was time t There's a reason why I don't buy honda but my son wanted one. So we went to Dublin Honda. Salesman was great, no pressure however when it was time to finalize the papers, the problems started. I can't believe it took us 4 hours to get it done after filling out 3 applications. Then two weeks later I received a call to go back and redo the papers. Since I lived quite a distance and couldn't get there right away, they fed ex it to us. I went ahead sign it and send it back. The next thing I know they are calling my son threatening to reposes the car. Why are they calling him when I'm the one on the loan? Go figure. Why am I at fault for their incompetency??? Ive purchased many cars in the past but never have I experienced such incompetency with the dealings of purchased papers. BTW, while waiting for the final papers they didn't even offer anything and we were waiting from 11 am to 3 pm. They could have just say go have lunch and the papers will be ready when you get back, they just kept saying it's almost done. More

STILL waiting for them to "Make things right" with me To begin with I left 6 comments on the "ASK KEN" website with ZERO response. I guess I was foolish thinking Ken Harvey was actually going to read them To begin with I left 6 comments on the "ASK KEN" website with ZERO response. I guess I was foolish thinking Ken Harvey was actually going to read them, and answer. (Instead I got emails asking when I want to come in and do a test drive.) ? This is my recent cash purchase experience at the Ken Harvey Dealership over the Memorial Day weekend. (Saturday May 23rd to be exact.) Mind you this my 7th Honda purchase. So I am a faithful repeat customer. When Vincent and I settled on the car purchase of a 2016 Honda HR-V EX, he informed me that the car I wanted, was being switched with another dealership, and that it would be awhile before it got there. He failed to mention how long. It wasn't until I went in to sign the paperwork, an hour later, I was told it would be a few hours. I spent over 6 HOURS at the dealership that day. I would have gone home had I known. During that time Vince never checked in with me, unless I had him paged. (The sweet gal working the front desk did, so kudos to her.) I guess I can live with the long wait, but what I can NOT live with, and the more important topic, was my 2010 CR-V EX trade-in. I knew going in that the Kelly Bluebook was $16,800 for a Dealer trade in, or $18,900 if I sold it on my own. So I really thought my request for $16,000 was a fair trade-in. Vince told me because it was a late model, he could only give me $14,500 tops. He went on to say that he wouldn't be able to sell it for much more than that. (Mind you I kept that car in pristine condition, just spend $800 on BRAND NEW TIRES, and it only had 23,000 MILES. I also included the recently purchased cargo tray and cargo cover, extra set of unopened wiper blades, and all the maintenance records..oil change every 3,000 miles, and their original MRSP window signage.) * Anyway, image my SHOCK less than a week later, I see my car posted on their "Used Car Lot" for $19,883. Stock# 122932 VIN: JHLRE3H59AC009213. WOW... isn't honesty the best policy? So I requested them to "make things right" with me. Asking for at least a $1,500 CREDIT back, is not unreasonable. They would still make a profit off my trade in. As mentioned 6 emails later on ASK KEN, I have yet to hear from them. ~ Maureen More

Buyer Beware! Our initial experience with the dealership was okay and we were able to negotiate a price for a certified used Odyssey we were happy with along with t Our initial experience with the dealership was okay and we were able to negotiate a price for a certified used Odyssey we were happy with along with the trade-in price for our vehicle. We left the vehicle to have five "To-Do" items completed with the agreement to return with payment in full. Nobody from the dealership contacted us over the next eleven days with an update! We had to call ourselves and only Tammy in Service seemed to care or help, even though it wasn't actually her responsibility. After calling three different people to check and double-check that the car was truly ready, we drove 1 1/2 hours to discover that only two of the five items were done and one of those not to our satisfaction. Additionally Tim (our salesman) and Sam (sales manager) said they decided not to honor another item on the list at all as originally promised. In the end we chose to cancel the transaction. After being told so many lies by so many different salesmen our confidence in this dealership was thoroughly shattered! More