Ken Grody Ford #1 San Diego Ford Dealer - Service Center

07 F-150 Lariat debacle in 2013 I brought my truck there due to ticking noise in engine. $2,400.00 and a new cam ,phaser and rocker arms on left side of engine late rmy truck in 2013 I brought my truck there due to ticking noise in engine. $2,400.00 and a new cam ,phaser and rocker arms on left side of engine late rmy truck was back to normal. Fast forward to june of 2015 and 40,000 miles later my engine developed a different noise. Again I went to this dealership as I trusted them from before. They replaced the cam and rocker arms on the same side of motor as before. This only cost $1,800.00, When asked they could not answer why the same parts went bad. The service advisor ,advised me to change oil at 3,000miles instead of factory specs of 5,000. I picked up my truck on a Saturday, 6/272015. I drove 25 miles in the next 6 days and things seemed normal. On Thursday 7/2/2015 I drove my truck 2.5 miles to the store and upon returning home the noise that I origanilly heard was back. I called the service center and nobody was available due to holiday weekend and being after 6:00pm. After 1 trip back to dealership they said no problem no noise but noise was normal and maybe the oil hadn't settled in yet. After second trip they said they didn't hear any noise aftert having my truck for 3 days. When I drove home that day and pulled into my drive way the noise was there. I went back that afternoon and meet with the shopforeman and he heard the noise and informed me that it was the cam phaser selonoids on both sides of the motor. After several days I had to call back for my estimate and had to be calld back because the servics advisor didn't have the quote yet. Several hours later I was told $1,800 but would knock off $400.00 of labor. $1,400.00 to repair what I had just paid $1,800.00 to repair. I filed a claim with the BAR and this has been going on for over 3 months. Dealership denies any fault, I haven't trusted my truck to drive since. I had a private mechanic quote me $450.00 to replace these selonoids but was hoping that Ken Grody Ford of Carlsbad would stand up and do the right thing. They havent and now thid Ford owner of 30 years will soon be driving a different make. I wouldn't take my bicycle there to be repaired. Oh and as a side note, my service advisor no longer works there. hmmm..... More

effecient knew exactly what i wanted and got it done quickly. Explained the work that it would be done and the approximate time it would be finished knew exactly what i wanted and got it done quickly. Explained the work that it would be done and the approximate time it would be finished More

very prompt I made my appointment for an oil change special. Chad checked me in, he was very friendly and it didn't take very long. I was called on my phone whe I made my appointment for an oil change special. Chad checked me in, he was very friendly and it didn't take very long. I was called on my phone when it was ready. Excellent job! More

Very Quick and efficient service Very friendly people who went out of their way to complete the job quickly and efficiently. It was very easy to check out and they had my car brought Very friendly people who went out of their way to complete the job quickly and efficiently. It was very easy to check out and they had my car brought back ready to go. Thank you More

Experience was good. I was definitely satisfied with the servicing of my 2014 F-150 truck under the supervision of Dennis Ziegler and will schedule my next service at your I was definitely satisfied with the servicing of my 2014 F-150 truck under the supervision of Dennis Ziegler and will schedule my next service at your facility in the future. Dennis kept me informed and made sure my concerns were addressed immediately. He also took care of a "My Key" issue that Escondido Ford would not discuss. My only issue would be that the time I scheduled was extremely busy (10am on a Friday) and I found entering the service line was a little chaotic. More

helpful staff The staff at Ken Grody were friendly and knowledgeable. They made my visit comfortable. I had my fusion in the service dept. for a recall and the job The staff at Ken Grody were friendly and knowledgeable. They made my visit comfortable. I had my fusion in the service dept. for a recall and the job was completed in a timely fashion. I worked with Hector that informed me all the way on what was necessary for the repair. I would recommend the service department to my friends. Thanks Kyle More

Service Visit My service appointment was at 7:30 and I was done by 9:00, quick service and nice people, plus coffee and donuts. The waiting area is clean and good t My service appointment was at 7:30 and I was done by 9:00, quick service and nice people, plus coffee and donuts. The waiting area is clean and good television. More

Chad has always been personable, informative and efficient . We bought our F150 3 yrs ago and received red carpet service from Robert Winter. We have since then only taken our truck to Ken Grody, Chad, The servi We bought our F150 3 yrs ago and received red carpet service from Robert Winter. We have since then only taken our truck to Ken Grody, Chad, The service has always been impeccable . Thank you More

Great Service The team at Ken Grody are so helpful and friendly. Bob Nellesen was awesome - very friendly and helpful. Everything was done quickly and exceeded my The team at Ken Grody are so helpful and friendly. Bob Nellesen was awesome - very friendly and helpful. Everything was done quickly and exceeded my expectations. More

i had a great experience Chad does a great job of communicating with me, he also gets my service done fast & efficient. usually in less than one day. He goes the extra mile Chad does a great job of communicating with me, he also gets my service done fast & efficient. usually in less than one day. He goes the extra mile, when i need something. More