Ken Garff Volkswagen Southtowne

Car originally went into shop in first of January needing a new transmission for warranty work. Every 2 week I called for an update I was told still waiting to hear from warranty. Finally got it back in Apr a new transmission for warranty work. Every 2 week I called for an update I was told still waiting to hear from warranty. Finally got it back in April but I had to pay for labor. 1 week later was back in shop for another issue with the transmission it is now mid June and still no word from them on what is going on with my car. Is it them or the warranty? Terrible communication More

Excellent customer service. The updates were timely. I was kept informed. The work was finished early which was excellent as we were waiting at the dealership. The updates were timely. I was kept informed. The work was finished early which was excellent as we were waiting at the dealership. More

London is great, and is very attentive to customers. I do get a little frustrated with the lack of supplies/service from either VW South Towne or VW themselves. I’ve received 5-6 messages about the late I do get a little frustrated with the lack of supplies/service from either VW South Towne or VW themselves. I’ve received 5-6 messages about the latest recall, but then you have no idea when you’ll have the supplies to do it. Also, my cruise control wants to turn itself off, there is a known problem, but no fix. How is that acceptable? Very frustrating and makes me doubt buying a VW product again in the future. More

I appreciate the attention to detail by the service center. I received a video of what was needed on my vehicle, a clear communication if I needed to pay or not. And the timely manner in which it was c center. I received a video of what was needed on my vehicle, a clear communication if I needed to pay or not. And the timely manner in which it was completed. Great service all around. More

Sold car out from under me then suggested I buy another car that was $10,000 more expensive If that’s the buying experience you yearn for then look no further than car that was $10,000 more expensive If that’s the buying experience you yearn for then look no further than More

They drove along with me to diagnose the noise accurately and helped me get it resolved under warranty. and helped me get it resolved under warranty. More

50,000 mile service for my Tourag - spoke with Hunter. He explained everything to me was very knowledgeable and was very informative telling me everything about my car my service there was outstanding. He explained everything to me was very knowledgeable and was very informative telling me everything about my car my service there was outstanding. More

The service advisor and greeter were great and pleasant to work with. Everything was fully explained and work was completed timely and efficiently. Thank you! to work with. Everything was fully explained and work was completed timely and efficiently. Thank you! More