Ken Garff Mercedes-Benz of Salt Lake City

Willing to go the extra mile! LaNette worked very diligently to find us a vehicle. We consulted with her over the phone, since we are out-of-state customers, and were very happy wi LaNette worked very diligently to find us a vehicle. We consulted with her over the phone, since we are out-of-state customers, and were very happy with the time and effort she took with us! I would recommend her to anyone looking to purchase a vehicle; she will do all she can to help!! Thanks, Kendra Kellhofer More

We were treated wonderfully!! This dealership is great!!! LaNette Franchow is more than a sales person we consider her a dear friend, who is always willing to go above and beyond This dealership is great!!! LaNette Franchow is more than a sales person we consider her a dear friend, who is always willing to go above and beyond for us. We have recommended her and this dealership to anyone we know who is looking for a vehicle. Kudos to LaNette, she is a shining star in the world of salespeople! Not to mention how vast her knowledge and experience are and how professionally she treats her clients. Looking forward to our next vehicle! Thanks, Larry and Barbara Crowell More

Great Dealership, Best Car Buying Experience Ever! Of all my car buying experiences, the purchase of our GL450 was by far the easiest and most enjoyable. We were helped by Cameron Egan (salesperson) a Of all my car buying experiences, the purchase of our GL450 was by far the easiest and most enjoyable. We were helped by Cameron Egan (salesperson) and enjoyed his concern for our wants and needs. Cameron allowed us to move at our pace and never came across as being pushy. Once we decided on the GL450, there was little time spent negotiating what we felt was a fair price. We will continue to recommend this dealership and their sales team to anyone who is in the market for a new vehicle. More

First Mercedes! I worked with Lanett Franchow in sales on the purchase of my new Mercedes CLA 250. This was my first Mercedes. She was cooperative, helpful, patient I worked with Lanett Franchow in sales on the purchase of my new Mercedes CLA 250. This was my first Mercedes. She was cooperative, helpful, patient and willing to negotiate. Quite frankly, because I was buying an entry level model I didn't think my husband and I would be treated that great. Lanett treated us like her best, repeat customer! More

Following is my recent experience with Ken Garff Mercedes Benz sales staff and how I became a BMW of Murray customer. In the last few years, I have purchased three Mercedes Benzes and have been a customer Benz sales staff and how I became a BMW of Murray customer. In the last few years, I have purchased three Mercedes Benzes and have been a customer of Ken Garff for many years where I used to get great service. However, recently, I inquired about the new CLA and was contacted by Cameron Egan via email. Cameron informed me that he had one in stock. Since I live miles away, I asked him if he could send me a picture of the car. His response gave me the impression that he commented "by the time I go take the picture, the car will be sold". I found this to be very arrogant. I requested to be transferred to another sales rep. I was put in touch with Ms. LaNett Franchaw. She did send me the picture of the car and I agreed to the terms she had offered. I made arrangement to drive to Salt Lake and close the deal on November 1st. When I arrived, I had to wait for her to come back from a demo drive in the same car. The first impression I got from her was a cold reception and when we sat down to close the deal, she changed the price of the car three times on me, each time higher than what she had quoted me. When I asked why,her response was "It is what it is" . I found this to be very unprofessional and dawn right rude. I would have still bought the car if she would have acknowledged that she may have made a mistake. But, she chose to refer me to her manager who was just as unprofessional as she was. Because of their attitude and lack of customer service, I chose not to do business with them or Ken Garff. Needless to say I drove to the BMW of Murray the same day where I received the most professional and friendly reception and was assisted in purchasing a new BMW 328I twice as expensive as the CLA. I hope the management at Ken Garff realizes that they lost a loyal and long term customer who would repeat this story to many. Seyed Yadegari More

Hello, I worked with Micheal Chieco in sales and he did a great job with me. I was concerned about buying a car and having it shipped site unseen and Michael was very descriptive and familiar with the vehic great job with me. I was concerned about buying a car and having it shipped site unseen and Michael was very descriptive and familiar with the vehicle. What I want to focus on, however, is Michael's service after the sale. I purchased a CPO Mercedes and the overall condition of the vehicle is truly "as new". It looks like no one has sat in or driven it, period. I did notice, though, after arrival that there was not a remote control for the built in DVD player nor headphones. An interior cargo cover was missing as well. Michael took care of this immediately and is sending them all as we speak. This may not seem like a big deal, but I have heard many stories about how once a car dealer has your $$ on a long distance transaction the service is over. Clearly that is not the case for Michael and/or this dealership. Thanks Micheal! As we discussed in 2 years when we replace my wife's car we will do business again. More

I originally came to Mercedes Benz of Salt Lake City to drive an GLK350, I was not sure if a purchase would be made right away. I first spoke with Dave Bennion and he answered several questions for me and drive an GLK350, I was not sure if a purchase would be made right away. I first spoke with Dave Bennion and he answered several questions for me and then turned me over to Mike Fifield to take the test drive. I was astounded at the car and knew that sometime soon I wanted to have one. I did let several weeks go considering other cars but contacted Mike a couple of times with specific questions. He was always very helpful but not pushy in any way. He continued to say he was very happy to help me and did at each turn. Finally I decided on the GLK350 but wanted specific equipment and color choices. Without ever having to enter the Dealership again and with the expert knowledge that Mike possessed, he built the specific car I wanted and then presented me with an offer in writing. Everything I had told him as being necessary was covered in the offer, he never missed a beat. I picked up the car yesterday and signed all of the financial papers which contained all of the details exactly as was promised, there was not one difference. He took the time to explain every detail of the transaction and then was so awesome to help me with some initial setup of my Cell Phone with the Car through Bluetooth and to demonstrate the Navigation System which allowed the car to help me get home. I could not be happier with the Dealership or more specifically with Mike Fifield, what a great sales person to work with. More