Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
663 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 663 reviews
May 20, 2019
Forced extra fees I just purchased a 2019 Mercedes G550 for sticker price of over $150,000 and put a deposit prior to vehicle arrival. I went to pickup car when it arri I just purchased a 2019 Mercedes G550 for sticker price of over $150,000 and put a deposit prior to vehicle arrival. I went to pickup car when it arrived with cashier check but was told I had to buy tinted windows and a clear bra totaling $2200 or they wouldn’t sell me the car. The items hadn’t been installed on vehicle either so I disputed charge with Amex. Dealer won’t give me my title or plates so I’m having to file complaint with motor vehicle enforcement. I won’t be back with managers like Brett Robinson there. More
by Rick r
Employees Worked With
Brett Robinson
December 30, 2018
Informed fast fair They were prepared for my appointment. The terms were discussed prior to getting at the dealership and it was handled just that way. Fast and profess They were prepared for my appointment. The terms were discussed prior to getting at the dealership and it was handled just that way. Fast and professional GREAT EXPERIENCE More
by charles.fullmer
October 11, 2018
Very Disappointing Terrible experience. We made an appointment, test drove a pre-owned vehicle and then while we were standing in the showroom discussing our purchase op Terrible experience. We made an appointment, test drove a pre-owned vehicle and then while we were standing in the showroom discussing our purchase options they sold it to another buyer. We were never given a chance to decide, even though I made an appointment and drove the car first. What kind of dealership operates like this? I followed up with the GM directly, still haven’t received a response. More
by PrimaG
Employees Worked With
Spence
May 26, 2018
Great Salesman Anthony Clincy is an outstanding salesman. He took his time to work with me and to explain every step of the process. I never felt pressured or rushed Anthony Clincy is an outstanding salesman. He took his time to work with me and to explain every step of the process. I never felt pressured or rushed. More
by Dark1
Employees Worked With
Anthony Clincy
March 01, 2018
Poor, expensive, disappointing service department My review is for their service department. Very poor services and disappointing experiences I had there. First, I had some issues with my fuel and MP My review is for their service department. Very poor services and disappointing experiences I had there. First, I had some issues with my fuel and MPG and ask them for a quick check. Without telling me, they put more than 110 Miles on my car which I think they could do the test with less millage or at least they could tell me before that and could ask for my consent. At the same test trip by Mercedes of SLC, a rock chip occurred on my windshield which they repaired and again extended later and they just repaired again. Now I have an ugly repaired rock chip on my windshield which goes back to that long long test trip by Mercedes Benz of SLC. Second, few month later, I had an issue with my engine. Engine light turned on and the high pressure pump failed. I took my car to SLC Mercedes Benz they gave me a loaner car and kept my car for about 3, 4 days. Then they called me that the part is not available and we should order it from Germany, You should bring the loaner back and drive your car with the engine light on since they believe its is not a bad problem. After about 60 days they never followed back and when I call them they keep saying we have not heard anything about that ordered part yet (waiting from January 2018). Once I talked to the same dealership for a recall schedule for November 2017 and they have been supposed to call me back for that which never happened. Comparing with other dealerships like BMW that I've been in touch, I have received worst services, less respect and follow ups and more expensive services. For example if you buy a part from BMW like a door light projector you just need to pay for part but in MB of SLC they ask for part and labor which is sometimes more expensive than just the part. Other example is detail services and so on. More
by Hamid Sarmadi
Employees Worked With
Craig Lambourne
October 11, 2017
Amazing new purchase! GL 450 Just had a super comfortable experience buying a CPO GL 450. Smooth/no pressure/no hassle experience. Lovely and inviting sales approach as well as fa Just had a super comfortable experience buying a CPO GL 450. Smooth/no pressure/no hassle experience. Lovely and inviting sales approach as well as facility. Salesman Brett bent over backwards to make it work for us! More
by Mcatwood
Employees Worked With
Brett Robinson (Sales) Maeve (Concierge)
July 30, 2017
I love my new car and Anthony was great! The service was amazing! Highly recommend!! Friendly staff and tons of inventory! Drove off the lot in a 2018 car, and I couldn't be more happy! The service was amazing! Highly recommend!! Friendly staff and tons of inventory! Drove off the lot in a 2018 car, and I couldn't be more happy! More
by Lexielou1992
Employees Worked With
Anthony Clincy
July 29, 2017
Fast and efficient Answered all my questions, when deciding to buy , they did not put any pressure on me by calling, emailing, texting, until I was ready to buy! When Answered all my questions, when deciding to buy , they did not put any pressure on me by calling, emailing, texting, until I was ready to buy! When picking up my vehicle, they walked me through all the functions of the car, and it took only about an hour to do all the paperwork! Very friendly, and non-condescending. More
by brown bear lurking
Employees Worked With
Michael Fifield, Maeve Macdonald, Scott Callister
July 21, 2017
AWESOME !!! Absolutely everyone there we worked with was a Gem they were all just so friendly and nice and helpful we felt really good about our care Absolutely everyone there we worked with was a Gem they were all just so friendly and nice and helpful we felt really good about our care More
by No
Employees Worked With
Todd Snow. Dave. Parts. Finance.
July 12, 2017
Excellent and personal experience. Spence was helpful and efficient. It was nearly effortless to find and lease a new car at a great price. The dealership is convenient to downtown Spence was helpful and efficient. It was nearly effortless to find and lease a new car at a great price. The dealership is convenient to downtown More
by Barb1678
Employees Worked With
Spence smith
