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Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

4.6
611 Reviews
At Mercedes-Benz of Salt Lake City We Hear You You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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575 South State Street

Salt Lake City, UT

84111

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Showing 611 reviews

January 07, 2015

We were treated wonderfully!! This dealership is great!!! LaNette Franchow is more than a sales person we consider her a dear friend, who is always willing to go above and beyond More

by Wyobec
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
LaNette Franchow
January 06, 2015

Great Dealership, Best Car Buying Experience Ever! Of all my car buying experiences, the purchase of our GL450 was by far the easiest and most enjoyable. We were helped by Cameron Egan (salesperson) a More

by GL450 Owner
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Cameron Egan
January 06, 2015

First Mercedes! I worked with Lanett Franchow in sales on the purchase of my new Mercedes CLA 250. This was my first Mercedes. She was cooperative, helpful, patient More

by mary
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lanett Franchow, Dave Franchow
December 29, 2014

Never again KG of SLC! I have been a long term client of Ken Garff, SLC...until today. I bought my first car from Steve Zitting, wonderful experience, second, third and four More

by lkessler
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Larry Taylor
Dec 29, 2014 -

Ken Garff Mercedes-Benz of Salt Lake City responded

We’re very sorry your experience was so frustrating. We are glad you found a vehicle that fits your needs and we are happy you were able to stay with the Mercedes-Benz brand. We appreciate your feedback so we can improve.

October 12, 2014

Terrible service... Remarkably incompetent I have had great experiences with buying from KG Benz SLC... However the service advisors (Craig) and service dept (Joel - mngr.) is horrible. Multi More

by Adhall84119
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Joel Turner
Oct 13, 2014 -

Ken Garff Mercedes-Benz of Salt Lake City responded

While we’re glad you have had a good experience with our sales team, we regret that you’ve had difficulties with our service department. We’d like to discuss this with you to discover exactly what happened and how we can make it right. Please contact us: Joel Turner, 801-257-3031 or joelt@kengarff.com.

November 25, 2013

Following is my recent experience with Ken Garff Mercedes Benz sales staff and how I became a BMW of Murray customer. In the last few years, I have purchased three Mercedes Benzes and have been a customer More

by Yadegari1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Lanett Franchaw and Cameron Egan, Dave Franchow
June 10, 2013

Hello, I worked with Micheal Chieco in sales and he did a great job with me. I was concerned about buying a car and having it shipped site unseen and Michael was very descriptive and familiar with the vehic More

by 6balls
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Chieco
March 26, 2013

I originally came to Mercedes Benz of Salt Lake City to drive an GLK350, I was not sure if a purchase would be made right away. I first spoke with Dave Bennion and he answered several questions for me and More

by utbronco
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Mike Fifield
October 23, 2012

Going into the purchase, I knew exactly what I wanted and Larry Taylor delivered on all levels. I gave Larry a tall order with specific finishes, features, monthly payment limits, and he met and exceeded my More

by jessbentz
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Larry Taylor
July 01, 2012

One of the best experiences I have ever had in purchasing a used car. jenny Whelan was wonderful and very knowledgable about the inventory and selection. She worked closely with Dave Franchow the Used Car Ma More

by Jacob Folk
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jenny Whelan
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