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Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

4.6
664 Reviews
At Mercedes-Benz of Salt Lake City We Hear You You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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575 South State Street

Salt Lake City, UT

84111

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Showing 664 reviews

June 24, 2023

I had an absolutely remarkable experience purchasing my vehicle from Mercedes SLC. Dave and Rossi went above and beyond to assist me throughout the entire process, ensuring that everything went seamlessly More

by Amir Adib
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
David Bennion
Jun 26, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you. Thanks again!

June 24, 2023

Dillon and Brett were exceptionally professional and very good to work with. Highly recommend Mercedes Benz of Salt Lake More

by FESTUSTALKS
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
June 23, 2023

Amazing customer service! Dillon is the best, this is the second time we have purchased from him! He’s personable and amazing! More

by katieboman
Sales Price Transparency
Recommend Dealer
Yes
Employees Worked With
Dillon, Rozzi
Jun 26, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! It is wonderful to hear that Dillon provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

June 21, 2023

Brett was very helpful even though a change I had made in what was to be done did not get put in your computer. He straightened it out just fine. More

by SHERWOOD.CASJENS
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Brett
May 04, 2023

Efficient check in and communication from technicians doing the work and a clean facility. The experience was good. More

by kpablo
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joel Turner
April 18, 2023

Brett was a 10. Went above what we expected getting all of our recalls done. More

by cdcrdc
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brett
March 31, 2023

Always great and friendly service advisors as well as excellent technicians that are well trained. More

by CyrusAntares
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
January 18, 2022

Excellent devise fast and very respectable people the best customer service I ever had thank you very much More

by Marwan aleiwe
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Leslie Abbott
September 12, 2021

My 2020 cla got a flat tire just here from Sf Called My 2020 cla got a flat tire just here from Sf Called them to replace my tires they said next availed time to replace a tire is in 3 weeks Not frie More

by Ali
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Service had flat tire called them to replace my tire they said the next available time they is in 3 weeks , Sean Roberts
Sep 13, 2021 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Hello Ali, Thank you for your feedback. We strive to provide every customer that visits us with a 5-star experience, and we are sorry to see that we did not meet your expectations when you visited our location. Our team is reviewing your experience to look for opportunities to make things right and improve for next time. Please reach out to me directly using the contact information below so I can help make things right. Thank you. Sean Roberts Service Manager - seanr@kengarff.com

September 04, 2021

My name is Isabel Martínez i just wanna say the service they done to my car is fantastic specially the costumer service in specially Brett you’re the best person on the world you always try to helped me ou More

by Isaabela33
Customer Service
Price
Recommend Dealer
Yes
Employees Worked With
Brett Robinson
5.0
This rating includes all reviews, with more weight given to recent reviews.
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