Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
665 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 665 reviews
August 20, 2023
The entire Ken Garff Mercedes-Benz team was awesome! Dillon Jones provided top notch assistance through out the entire car buying experience. What an incredible representative of your company and team Dillon Jones provided top notch assistance through out the entire car buying experience. What an incredible representative of your company and team. I am very happy with my purchase and the opportunity to do business with your team! More
by jimkeetch60
Verified CustomerEmployees Worked With
Dillon Jones
August 19, 2023
Excellent service with attention to detail. The car was delivered as promised and on time. Harrison was excellent and has earned my trust The car was delivered as promised and on time. Harrison was excellent and has earned my trust More
by Bc190
Employees Worked With
Russ Castleberry, Leslie Abbott, LaNett Franchow
August 16, 2023
This dealership is a class act. They are efficient, polite,professional, and give great service. I would recommend them to everybody. Mercedes Benz should be proud of them. They are efficient, polite,professional, and give great service. I would recommend them to everybody. Mercedes Benz should be proud of them. More
by jluras1948
Employees Worked With
Jordan in the service area
August 13, 2023
Windshield was available but could get an appointment for over month. Finally went to appt and was told 10 hrs into appt they didn’t have a windshield, they had given windshield to another customer. Now hav over month. Finally went to appt and was told 10 hrs into appt they didn’t have a windshield, they had given windshield to another customer. Now have to wait for them to order another one. More
by snowflower1527
Employees Worked With
Brett service advisor
August 12, 2023
Dillon was GREAT! !! He was professional, not pushy, had a great sense of humor, followed up with us several times, and was knowledgeable with the cars and patient wit !! He was professional, not pushy, had a great sense of humor, followed up with us several times, and was knowledgeable with the cars and patient with us explaining everything. More
by jj3952
Employees Worked With
Dillon Jones 5 stars
