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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
665 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 665 reviews
September 25, 2023
Worst customer service ever! !! I don’t understand why it’s so hard for you guys to get it right! I spoke with Dave La course two weeks ago about your Mercedes’ Me connect issu !! I don’t understand why it’s so hard for you guys to get it right! I spoke with Dave La course two weeks ago about your Mercedes’ Me connect issue and he said he would speak to someone at the dealership about it and would get back to me. Two weeks later and nothing. I called him today to see what the result was; bc I never heard back from him. He said the dealership was not going to do anything about it! He told me to call Mercedes USA customer service. I called them and after being put on hold for 24 minutes, then was hung up on the first time, I called the second time and another 15 minutes of being on hold the representative told me that I would have to go through the dealership. They told me that the dealership is responsible for that!!! I called the dealership again and spoke to Bret who seems to be the one in charge for the last 20 years as he says … he said he could not help me with it. Long story short I leased this car; bc it had certain features and now one year in to this lease they are taking one of the features away. Kind of like going to a restaurant and ordering something on the menu and being served excluding one of the items and still being charged the price that was on the menu!! So disappointed in your customer service and this is putting a bad taste in my mouth with your company and the way things have been handled!!! I don’t understand how you can sell a product and then one year later take part of the product away!!! This is bad service and looks bad on not only the sales person but it makes Ken Garff look bad as far as company. Bad presentation!!! If you have any questions or concerns you may contact me at 801-897-9767 Rhonda Holt More
by RONISADEGHI
Verified CustomerEmployees Worked With
September 24, 2023
I appreciate your service after the sale. Great job Ken Garff Service team. Thanks again, Charles James Cayias Great job Ken Garff Service team. Thanks again, Charles James Cayias More
by charley4
September 22, 2023
Professional in every way. Communication was great through Cameron, I had all the service comments and recommendations quickly and where I was able to understand. Great servic Communication was great through Cameron, I had all the service comments and recommendations quickly and where I was able to understand. Great service in a clean, attractive building. Highly recommended! More
by MIKE_WATERS
Employees Worked With
Cameron 5 stars
September 18, 2023
I've owned more than 15 Mercedes and I would never go anywhere else. The sales and service is second to none and I always feel I am getting the best price. Most of all they treat me like family, anywhere else. The sales and service is second to none and I always feel I am getting the best price. Most of all they treat me like family, More
by disappointed
Employees Worked With
Dave Bennion
September 18, 2023
Cameron did an excellent job, very professional and helpful, since the service was going to be over 4 hours they had an uber within 5 minutes and my wife took me back in to pick up my SUV helpful, since the service was going to be over 4 hours they had an uber within 5 minutes and my wife took me back in to pick up my SUV More
by t.a.harrison
Employees Worked With
Joel Turner
September 17, 2023
Gary Hall was excellent in handling the sale, patient, knowledgeable and responsive. Would recommend him to someone buying an MBZ.. knowledgeable and responsive. Would recommend him to someone buying an MBZ.. More
by jimwaskins
Employees Worked With
None of the people I worked with are listed.
September 16, 2023
Mercedes Service is always great. They provided a ride, finished before I expected them to be done, and got me back to pick up my car quickly. Thank you! They provided a ride, finished before I expected them to be done, and got me back to pick up my car quickly. Thank you! More
by DDAVIS9612
Employees Worked With
Jordan
September 16, 2023
Smooth, pleasant sales process from start to finish. Gardner was knowledgeable, helpful, efficient, and personable. He helped us locate the car we wanted with all the features important to us. He share Gardner was knowledgeable, helpful, efficient, and personable. He helped us locate the car we wanted with all the features important to us. He shared new techb eatures. We love my new car! More
by delonagreer
Employees Worked With
Gardner Cook
