Ken Garff Mercedes-Benz of Salt Lake City

We had a wonderful experience working with Ken Garf Mercedes-Benz. From start to finish, the service was top-notch. Garrett, our service representative, was absolutely fantastic. He took care of all ou Mercedes-Benz. From start to finish, the service was top-notch. Garrett, our service representative, was absolutely fantastic. He took care of all our needs and went above and beyond to make sure everything was handled properly. He took the time to clearly explain what was needed, kept us informed, and did everything he could to assist us throughout the process of getting our vehicle fixed. Truly a great experience—we felt well taken care of and confident that our car was in good hands. More

Prompt and polite service. Communication was reliable. I was grateful that the problem was taken care of on an emergency basis Communication was reliable. I was grateful that the problem was taken care of on an emergency basis More

I won’t buy a car that is not a Mercedes nor will I buy from any dealer other than Ken Garff Mercedes. Memories of other cars I have purchased from Ken Garff have focused on their customer care. Now they h from any dealer other than Ken Garff Mercedes. Memories of other cars I have purchased from Ken Garff have focused on their customer care. Now they have improved it so much in making it all about the customer. Buying a car from Ken Garff is truly customer oriented from beginning to end. I’m More

I have been a patron of this dealership for over 10 years. Despite having rotated through several different sales advisors through the years, the level of service and customer care has never wavered. I years. Despite having rotated through several different sales advisors through the years, the level of service and customer care has never wavered. It remains the finest dealership with which I vae interacted in my 30 years of high end automobile purchasing. More

Made my experience with Ken Garff a good one. Dillon was awesome, not pushy, he listens to your concerns and willing to give you options. He's a great Sales Rep. I highly recommend Dillon to talk Dillon was awesome, not pushy, he listens to your concerns and willing to give you options. He's a great Sales Rep. I highly recommend Dillon to talk to if you're in the Market for a new Mercedes. More

Vivian montes is amazing mechanical advisor, she makes my cars run like a clock thanks, I recommend her deeply, also the hole dealership is very helpful,, sincerely,, Gustavo pascual,,,,, my cars run like a clock thanks, I recommend her deeply, also the hole dealership is very helpful,, sincerely,, Gustavo pascual,,,,, More

Service writers don’t like answering questions, don’t seem to communicate with each other. seem to communicate with each other. More

Always kind. Every time I need ,I get advise. Always calling back when asked to do so. Taking good care of customers. Every time I need ,I get advise. Always calling back when asked to do so. Taking good care of customers. More

My Salesperson David L was great! However when I went to the finance office some of the sales costs were different from what I had received from David. The finance person told me it However when I went to the finance office some of the sales costs were different from what I had received from David. The finance person told me it was a computer issue. I also found a small chip in the windshield the day after I bought it. The day I bought it was cloudy and the chip was not noticeable. The next day the sun was out and the chip showed up. Since it was a demo fleet car, I was told that was part of the reason for a discount on the purchase price. I don't know how to rate the dealership at this time. I give David a 5, but the change in pricing really is not acceptable, and the chip right in the drivers view is questionable. More