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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
613 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 613 reviews
August 03, 2023
Dillon in sales was great and easy going. Met my ridiculous request to purchase by phone and Rossi stayed late and did the paperwork to get it out the door. Thank you again! Met my ridiculous request to purchase by phone and Rossi stayed late and did the paperwork to get it out the door. Thank you again! More
by renee27
Verified CustomerEmployees Worked With
Dillon Jones
August 03, 2023
The Salt Lake Ken Garff is a Horrible Dealership and the Worst experience buying an Automobile I've ever had! They were slow keeping the Vehicle for a week after I paid for it. They were very dishonest abou Worst experience buying an Automobile I've ever had! They were slow keeping the Vehicle for a week after I paid for it. They were very dishonest about what they fixed as it was a used vehicle, as soon as I took it off the lot the Tire Pressure Sensor told me I had a Flat, the check engine light came on within a few miles of driving it and it had an Oil Leak i wasn't told about as the 1st night I parked it my Driveway had an Oil stain. They fought me constantly in getting these things taken care of and I had to pay $1092 to fix Oil leak. The Salesman was a bit deceptive calling me that another offer was in to take is as is before repairs and I told him to sell it as I want a working Vehicle and WOW a few hours later the sale fell through? The Finance Officer, Rossi, stated that she would take care of this and then just quit answering or returning calls which is when I got Chris, the Used Car Manager involved and he actually helped with the Tire Sensor and then slow rolled the Check Engine Light, even though he admitted that it was supposed to be sent out to fix the Check Engine and once I then called Corporate that was paid for leaving me the Oil Leak to pay for. Their Service Dept is Pathetic as they missed all this along with losing the good Key and giving me one that that didn't work and then telling me there wasn't enough Money in it to just "Give" me a Key that they LOST! First and Last time I'll ever deal with this Company as I've been treated very well by Larry Miller and Karl Malone. More
by tdrice66
Employees Worked With
Gardner, Rossi, Chris
August 02, 2023
I actually was not happy when I brought my car in for a recall appointment. I was told I would not be given a loaner vehicle and was upset because this issue was an issue with Mercedes Benz. This was an i recall appointment. I was told I would not be given a loaner vehicle and was upset because this issue was an issue with Mercedes Benz. This was an inconvenience on me missing work. I then learned the issue would only take about an hour to fix, so I was ok with that. The staff and service personnel were fantastic. I would recommend this dealership to anyone wanting to buy or service their Mercedes Benz vehicle. More
by MWIGGINS02
Employees Worked With
Do Not Remember the name
July 31, 2023
The wait time to get a car serviced is quite long. Everyone you speak with is as helpful as they can be. Everyone you speak with is as helpful as they can be. More
by deborahcandler
July 31, 2023
I live in San Francisco and this is my second car with Spencer. His professionalism and knowledge of Mercedes is beyond exceptional. Spencer’s customers service is exemplary! The professional financi Spencer. His professionalism and knowledge of Mercedes is beyond exceptional. Spencer’s customers service is exemplary! The professional financing team made my experience seamless! More
by LISA@TARUFELLICONSULTING.COM
Employees Worked With
Spencer Smith
July 30, 2023
Had an exceptional experience dealing with Dillon and Mercedes Benz of Salt Lake. Even though I was a first time customer and I purchased the least expensive Benz on the lot I was treated as a VIP. Mercedes Benz of Salt Lake. Even though I was a first time customer and I purchased the least expensive Benz on the lot I was treated as a VIP. More
by mrbigmann
Employees Worked With
Dillon
July 27, 2023
Best dealership that I’ve worked with. Spence was great. The process was transparent, professional, and painless. I would highly recommend. Spence was great. The process was transparent, professional, and painless. I would highly recommend. More
by rbarker59
Employees Worked With
Spence Smith
