Dealer Reviews
Service Reviews
Cars for Sale
Write a Review
Dealer Log In
Back
View Service Center
Write a review

Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

Overview
Employees
Reviews
Vehicles
4.6
665 Reviews
At Mercedes-Benz of Salt Lake City We Hear You You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Contact Dealership

575 South State Street

Salt Lake City, UT

84111

Directions

By Type

Showing 665 reviews

October 13, 2023

Jodi, Dillon and Rossi were great to work with. I appreciate there patience and commitment. Thanks! More

by bret5
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Jodi, Dillon and Rossi
Report | Print
October 12, 2023

Rude would not return calls not knowledge unwilling to answer questions. Terrible service from beginning to end More

by ErinConley
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dallas
Report | Print
Oct 12, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review, Erin. We’re sorry to hear that your experience with us did not meet your expectations. We’d like to hear more about what happened so that we can look further into this issue. Please reach out to us at the contact information listed below at your earliest convenience. Dave Bennion, General Manager daveb@kengarff.com

October 11, 2023

Dallas and the rest of the team did a great job and kept me updated throughout More

by samc2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dallas
Report | Print
October 11, 2023

Jordan took care of all my service concerns and kept me updated on the progress as well. Great customer service and Thank you Jordan. More

by charley4
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jordan Myler
Report | Print
October 11, 2023

The quality and care was excellent. The use of a loaner made it much easier for a lengthy service More

by DEANBAWDEN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sean Roberts
Report | Print
Oct 12, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 09, 2023

Customer service is excellent. I feel comfortable and confident that my car will be taken care. More

by roseywhite5595
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Cameron
Report | Print
October 09, 2023

Your service representative, Vivian, always goes above and beyond in taking great care of us. Garff has an excellent reputation for service and customer care. And they always wash my cars!! More

by chuck88
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Vivian and Rossi
Report | Print
Oct 12, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thanks for your review! It is wonderful to hear that Vivian provided you with the excellent experience we strive to provide all our customers. We look forward to working with you again in the future. Take care!

October 07, 2023

Thank you for the service. I appreciated that it was all under warranty. Wish it was a little quicker to get in but once the appointment day arrived it all went well. More

by mhelggren
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Craig Lambourne
Report | Print
October 05, 2023

This is by far the best dealership for servicing our two Mercedes-Benz. They are both professional as well as service oriented. Can’t recommend them enough More

by 123jst
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lady over Service
Report | Print
October 04, 2023

Very helpful and patient dealorship. Excellent upgrade to the showroom. Pleasant salesperson who patiently made the f deal happen More

by Monty
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenzie and Rossi
Report | Print
1
...
47
48
49
...
67