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Ken Garff Mercedes-Benz of Salt Lake City

Salt Lake City, UT

Overview
Employees
Reviews
Vehicles
4.6
665 Reviews
At Mercedes-Benz of Salt Lake City We Hear You You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second). That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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575 South State Street

Salt Lake City, UT

84111

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Showing 665 reviews

October 28, 2023

If you want to know more please give me a call. The service experience I had was absolutely terrible!!! More

by max.rhyner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Dallas
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October 26, 2023

I've always been treated well by Ken Garff Mercedes of Salt Lake City and I will continue to use them for all my service needs More

by JOSEPHVICKROY
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Cameron, service dept
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October 25, 2023

Had very good experience from the beginning to the end. Kenzie and Dillon were diligent, kind and professional More

by soubhi nizam
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Kenzie and Dillon
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October 24, 2023

Very poor follow through during and after sale. I cannot get a return phone call!!! Still waiting for my title…1 month after I purchased car. No lien holder. More

by brad.bennett9
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Jodi O,, Carsen Kraatz
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October 18, 2023

Dallas did a great job squeezing my in to get windshield wipes callarated. Was concerned that I would have to wait but service did a great job accommodating my schedule. More

by RICH.STAYNER
Service Price Transparency
Workmanship
Service Time
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Recommend Dealer
Yes
Employees Worked With
Dallas
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Oct 23, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for the review! We are so glad to hear you had such a great experience with our dealership. It was a pleasure serving you!

October 18, 2023

Farmington MB failed to fix problem since June. Your team had it fixed in two hours. Thank You.. More

by jnelson29
Service Price Transparency
Workmanship
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Recommend Dealer
Yes
Employees Worked With
Jordan, Joel Turner, Craig Lambourne, Sean Roberts
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October 17, 2023

Was actually the best experience I’ve ever had at a dealership. Gardner and Rossi were both very pleasant to deal with. More

by gthemusicman
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Gardner Cook & Rossi Yerage
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Oct 23, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for sharing your experience! We value your feedback and your business. We hope to see you again in the future!

October 17, 2023

There great once you get to meet face to face. Willing to go the extra mile. More

by kelvin.doyle31
Sales Price Transparency
Purchase Time
Recommend Dealer
Yes
Employees Worked With
Dave laccoarce
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October 14, 2023

Love my gle amg 53. Sales person was great. But the service had not been done on the car and was over on the miles. I live 200 miles from dealership and was told they wo More

by RMM0468
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Fernanda
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Oct 23, 2023 -

Ken Garff Mercedes-Benz of Salt Lake City responded

Thank you for your review. We are sorry to hear that your service visit did not meet expectations. Your feedback is important to us, and we’re reviewing it as a team. In the meantime, please feel free to reach out to our team directly at the contact information listed below. Dave Bennion, General Manager daveb@kengarff.com

October 13, 2023

Great service all around. Lucky to have this service and showroom option in downtown Salt Lake. More

by DANAPOLLOCK7
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Toni Seely
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike Fifield, Jim Stoddard, Larry Taylor, Joel Turner, Craig Lambourne, Sean Roberts
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