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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
667 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 667 reviews
Verified Customer
December 02, 2023
There is a reason why this is the number one Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you- Mercedes-Benz dealership in Utah. The customer matters most. Great service comes from the top down. Thank you- More
by Benz girls
Employees Worked With
December 01, 2023
The staff at Ken Garff Mercedes was very great to work with they helped us find what we were looking for and made the paperwork quick and painless. with they helped us find what we were looking for and made the paperwork quick and painless. More
by Brandon Hardison
Employees Worked With
Garner Cook, Dillon Jones & Rossi Yerage
November 30, 2023
They dismissed the fact that the malfunction injured my neck. I hate my car now and will trade it in because I can’t trust it. I get so anxious every time I have to back up it’s not worth keeping it. Th neck. I hate my car now and will trade it in because I can’t trust it. I get so anxious every time I have to back up it’s not worth keeping it. The problem, stopping abruptly like I backed into a truck with no warning, so random it is no wonder they couldn’t replicate the problem. It started this past summer, then once in September then four times in October. Every time there was nothing behind me. It hurt my back every time. I got whiplash on my neck last time when backing out of my driveway with nothing but mowed field behind me. The ladies checking me in were helpful. More
by BDCLARK10
Employees Worked With
Tracy
November 25, 2023
I love that they respond immediately when I call. They provide a vehicle for me to use until the service/repair has been completed. They communicate with me several time during the service to inform They provide a vehicle for me to use until the service/repair has been completed. They communicate with me several time during the service to inform me about issues, and completion of the repair. More
by DIXIE.MERBACK
November 23, 2023
Responsive team, they don’t rush anything, answer all questions, Patiently provide walk through of different cars and explained their differences the goods and not so goods too! questions, Patiently provide walk through of different cars and explained their differences the goods and not so goods too! More
by subhasishgmitra
Employees Worked With
Dillon Jones
