Ken Garff Mercedes-Benz of Salt Lake City

Great dealership. Great service and experience. Was looking for a used vehicle with low miles and this dealership found me something that fit my needs and price. Great service and experience. Was looking for a used vehicle with low miles and this dealership found me something that fit my needs and price. More

Took my E class in for a regular oil change. Took my E-class to get serviced, simple fluid change. Never had any Malfunction indication prior to taking it to Mercedes. I leave the shop and about Took my E-class to get serviced, simple fluid change. Never had any Malfunction indication prior to taking it to Mercedes. I leave the shop and about 20 minutes later while driving. A brake sensor code comes on, so i take it back figuring it might just need to be reset. I speak to the Manager about the issue he says the part now needs to be replaced and will run $1800. Too much of coincidence that i now need that part place after having it serviced. On another note my service came with wash and vaccum. My interior is the same as when i drove it in, no signs of running a vaccum through my floor. A bunch of lying, dishonest individuals, out to squeeze any penny out of your pocket. The service manager Joel Turner and the technicians are a joke. Manage their job duties very poorly. You'd expect high quality service from Mercedes-Benz, what a shame. I realize i'm not the only customer, who coincidently had a similar issues. More

RUN!!! RUN! Recently I took my car to Mercedes of SLC to have the Safety Restraint System (SRS) warning light checked. After several hours and a loaner veh RUN! Recently I took my car to Mercedes of SLC to have the Safety Restraint System (SRS) warning light checked. After several hours and a loaner vehicle the dealer told me that it was a seat control module and the repair would be $1100. I inquired if they checked the fuses and relays and they assured me that they had thoroughly checked the car. To me their diagnosis didn’t seem right because of the symptoms. Being mechanically inclined I told the dealer I would like to have a second opinion. I took the car directly to an independent repair facility where, unlike Mercedes, they let me come out in the shop and actually talk to the mechanic while he hooked up the computer to my car. I told him that I thought it was a fuse/relay. Within about 10 minutes he conducted a few tests and said he too thought it was a fuse. We opened the fuse panel and in full-view of me and a subordinate I watched him as he looked for the fuse that completed the circuit to the SRS: IT WAS MISSING! The mechanic went to his work bench and placed the 20amp, .50 cent fuse in the slot and the problem was solved. Someone at the dealer had pulled the fuse and then told me it needed a new part. I immediately returned to the dealer (it had been about an hour) and confronted the Service Manager, and the mechanic. I said they were either: one, liars, or two, incompetent. In either case they lied, either about checking the fuses, or lied about the diagnosis. When confronted it smelled like a cover up! There was a lot of fast talking and a truck load of “how dare you impugn our integrity”. Simply stated, “They were caught disabling my car and trying to get me to pay for an unnecessary $1100 repair”. The service manager in my opinion was terrible! History has taught us that at times the cover-up can be as-bad-as the crime. There is a reason this dealership has many more complaints! They should take care; someone might have them on a hidden camera next time! More

Great service at Ken Garff My parents recently purchased a certified, used Mercedes from Ken Garff. Their car-buying experience was very positive and our sales person, Michael My parents recently purchased a certified, used Mercedes from Ken Garff. Their car-buying experience was very positive and our sales person, Michael Chieco, could not have done a better job. Seeing the care took to make sure my parents got the right car at the right price, and then to see how he patiently taught them how to use the car's features, was much appreciated. Michael will be the first person I call when I'm ready to buy my next car! More

Great Service Experience! We had our 2013 Mercedes-Benz GL450 in for it's annual service recently and were treated so well. Our experience from the time we purchased this vehi We had our 2013 Mercedes-Benz GL450 in for it's annual service recently and were treated so well. Our experience from the time we purchased this vehicle has been by far the best we've ever had. The sales department always treats us like family and the service department (specifically Sean Roberts) is so respectful of our busy schedule! Thanks again Mercedes-Benz of Salt Lake, such a nice place to do business! More

New car purchase We were in the market for a new car, and looked at the Mercedes as a last stop. After looking at the new 2015, we found the car we truly loved. We met We were in the market for a new car, and looked at the Mercedes as a last stop. After looking at the new 2015, we found the car we truly loved. We met LaNett, she showed us all the features of the car we were interested in, provided information regarding custom ordering so we could have one with our preferences, and worked with us through our trade-in and special requests. We now have our beautiful new car! We found the process: selecting, ordering, purchasing, and dealing with the service department easy and friendly. No pressure ever, just treated us as old friends. We are very happy with our Mercedes C300. We would definitely recommend them to anyone looking for a fair and honest dealership. Dennis and Donna S. More

Friendly service experience I went in without an appointment for an engine light in my C300. Jordan, my service advisor, did everything he could to get my car and have it checked I went in without an appointment for an engine light in my C300. Jordan, my service advisor, did everything he could to get my car and have it checked even though they were busy. The mechanic was quick and precise, and gave me an overview of what caused the problem. They were friendly and very professional in my time of need. Thank Jordan and Mercedes for your great service. More

Great Experience! This was the best and easiest car experience we have ever had. We worked with Dave and Scott Olson from start to finish--no hand-off or waiting. The This was the best and easiest car experience we have ever had. We worked with Dave and Scott Olson from start to finish--no hand-off or waiting. The enthusiasm, passion & knowledge for their products made the process fun and seamless. The price was very fair and above board which we greatly appreciate. We had a great introduction/explanation of the vehicle and, of course, love the car. Steve & Claire More

Great Experience! I love this dealership! I worked with Dave and LaNette Franchow and they are both great! They went above and beyond to find me the right vehicle at t I love this dealership! I worked with Dave and LaNette Franchow and they are both great! They went above and beyond to find me the right vehicle at the right price! They were extremely passionate about making sure i was 100% taken care of. I never once felt like they were trying any "car salesman" techniques to get me to buy. They made sure that i was aware of what i was getting into and helped me ever step of the way! I will definitely come back to them for my next car. I would refer anyone to visit them for a great car buying experience! Thanks, Braylyn Tafolla More