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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
667 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 667 reviews
Verified Customer
December 14, 2023
See my ratings on various parts of services. There is no place in your questionnaire for me to indicate that the model of my car is E350 blu tech. This model is not one of the alternatives provi There is no place in your questionnaire for me to indicate that the model of my car is E350 blu tech. This model is not one of the alternatives provided. I selected the nearest model from your list, but I have no idea if this is correct. More
by adrian.palmer
Employees Worked With
Cameron, Vanessa. (Ratings excellent)
December 14, 2023
The Ken Garff dealership is generally very supportive of my car issues. I think the difference between the part & the labor is pretty significant. I understand, but possibly make it more amenable. Toni, by my car issues. I think the difference between the part & the labor is pretty significant. I understand, but possibly make it more amenable. Toni, by the way is great!!!! More
by JANEROBERTS984
December 13, 2023
Gardner and Carson are very professional and really worked hard to meet expectations and beyond. I come from a sales background and there are dealerships that you can tell only want your money and see worked hard to meet expectations and beyond. I come from a sales background and there are dealerships that you can tell only want your money and see dollar signs, and there are dealerships that create relationships and treat people with care having a high level of patience and understanding and everyone gets treated like they matter. Garff is definitely the latter of the two and has what it takes. Great job guys! More
by antonybquinlan
Employees Worked With
Gardner was my sales rep and Carson was my finance manager
December 10, 2023
The best dealership. Customer service and sales are amazing. I am a back customer and I will continuo to be. I am very satisfied with my new Mercedes and I do recommend y Customer service and sales are amazing. I am a back customer and I will continuo to be. I am very satisfied with my new Mercedes and I do recommend you to come to this location. Kenzie from Sales and Rossi from Financial, they are the best ❤️ More
by Maggie Erskine
December 07, 2023
Very bad horrible service, the customer service of Vivian was so bad horrible ,They hit my car while they were doing the service and I'm still waiting for an answer to be called. They were supposed to check was so bad horrible ,They hit my car while they were doing the service and I'm still waiting for an answer to be called. They were supposed to check the camera and they were going to call me and they never called me. More
by JBRICENO5116
Employees Worked With
Vivían service department
December 04, 2023
Dallas is 5*! Service Mgr Angie Heaps kept auto "in line" from Oct 27 to Nov 06. My heated inquiry at 1100 PUSHED THROUGH ANALYSIS IN 2 Hrs, with the reply "YOUR Service Mgr Angie Heaps kept auto "in line" from Oct 27 to Nov 06. My heated inquiry at 1100 PUSHED THROUGH ANALYSIS IN 2 Hrs, with the reply "YOUR NEEDED CAR PART IS NO WHERE AVAILABLE; YOUR CAR IS NOT REPAIRABLE! Question"Never"? ....Ans: "NO". Upon pick up, Nov 07, I demanded the car part #: CLUSTER 203 540 16 48 80. Additionally. the Client Estimate (A Service of 2002, C320, plus detailing and repair [not done]) was estimated $685.00 shifted to $994.98. I am outraged at the negligence and cover-up. More
by jelmjelj
Employees Worked With
Angela Heaps Ser Mgr
December 04, 2023
Dallas in the Service Department was incredible. Extremely customer focused, proactive and professional. Due to staffing shortages the service repair was slow. Extremely customer focused, proactive and professional. Due to staffing shortages the service repair was slow. More
by deborahlynnkelleyphd
Employees Worked With
Dallas
