Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
663 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 663 reviews
November 03, 2024
The service staff were attentive and very kind. They actually did find a loaner vehicle for me to drive. The manager Dave Bennion cid always most welcoming as is all his team. They kept me updated They actually did find a loaner vehicle for me to drive. The manager Dave Bennion cid always most welcoming as is all his team. They kept me updated on the progress of the recall repair, the best service team ! More
by stefaniblayden
Verified Customer
November 03, 2024
Everything went as expected, I waited for my car in their nice waiting area, the amount of time it took was as expected. nice waiting area, the amount of time it took was as expected. More
by bretmaverick999
Employees Worked With
October 28, 2024
Very professional and courteous service. General maintenance issues handled and solved within a day. Garret the rep was on top of things and kept me informed every step. General maintenance issues handled and solved within a day. Garret the rep was on top of things and kept me informed every step. More
by shawn93
Employees Worked With
October 27, 2024
Amazing and communicated well. Felt they had my best interest, and were very open and honest. Felt they had my best interest, and were very open and honest. More
by aguilarjesse619
October 26, 2024
Prompt, pleasant experience. Dealer waiting area amenities are great. Service support was great as well as the parts department. Dealer waiting area amenities are great. Service support was great as well as the parts department. More
by UALINDIA
October 26, 2024
Vivian is the best and now the only service advisor I will work with at any Mercedes dealership. Her attentiveness and service skills far surpass any of the other service advisors I have dealt with. Sh will work with at any Mercedes dealership. Her attentiveness and service skills far surpass any of the other service advisors I have dealt with. She communicates clearly, keeps me updated on progress and makes sure all of my needs are met. She even preemptively texted me to let me know she was going to be out the following day and made sure I knew who I could talk to if I had any questions. She embodies the exceptional service level that is expected at a Mercedes Benz that many other service advisors fail to meet. More
by janellersmith
October 26, 2024
Your dealership has been responsive and effective in towards the completion of my needs. Cameron in service, has been extremely cooperative in assting me st all times. towards the completion of my needs. Cameron in service, has been extremely cooperative in assting me st all times. More
by Spinner
October 25, 2024
Very disappointed in the full detail of my car, still had dirt and not buffed for the $ was a waste. I’ll use a different detail business! dirt and not buffed for the $ was a waste. I’ll use a different detail business! More
by AGWANTED57
Employees Worked With
October 24, 2024
Excellent service department. The best! Angela was wonderful in setting everything up for us and Jacob communicated well and was got the job done in amazing time! Well done! The best! Angela was wonderful in setting everything up for us and Jacob communicated well and was got the job done in amazing time! Well done! More
by lkayheaps
