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Ken Garff Mercedes-Benz of Salt Lake City
Salt Lake City, UT
663 Reviews
At Mercedes-Benz of Salt Lake City
We Hear You
You might expect a car company’s top priority to be cars, but not at Mercedes-Benz of Salt Lake City. To us, people are number one (though cars are still a close second).
That’s why our favorite three words are We Hear You. They say so much without us having to say much at all. When we listen to our customers and put their needs first, quality vehicle selection, fair prices, reliable service, and a welcoming environment are all a given.
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 8:00 AM - 7:00 PM
Tuesday 8:00 AM - 7:00 PM
Wednesday 8:00 AM - 7:00 PM
Thursday 8:00 AM - 7:00 PM
Friday 8:00 AM - 7:00 PM
Saturday 9:00 AM - 6:00 PM
Sunday Closed
Service
Monday 7:30 AM - 6:00 PM
Tuesday 7:30 AM - 6:00 PM
Wednesday 7:30 AM - 6:00 PM
Thursday 7:30 AM - 6:00 PM
Friday 7:30 AM - 6:00 PM
Saturday 8:00 PM - 5:00 PM
Sunday Closed
Parts
Monday 8:00 AM - 6:00 PM
Tuesday 8:00 AM - 6:00 PM
Wednesday 8:00 AM - 6:00 PM
Thursday 8:00 AM - 6:00 PM
Friday 8:00 AM - 6:00 PM
Saturday 8:00 AM - 5:00 PM
Sunday Closed
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Showing 663 reviews
November 19, 2024
My appointment on this visit went very smoothly. The time quoted to get the work done was on point. Communications with my advisor resulted in a positive outcome The time quoted to get the work done was on point. Communications with my advisor resulted in a positive outcome More
by Satisfied customer
Verified CustomerEmployees Worked With
November 17, 2024
They are great, they keep you updated on every step of the way. They make sure you are taken care of if the repairs will take a while. Always willing to provide a loaner car. the way. They make sure you are taken care of if the repairs will take a while. Always willing to provide a loaner car. More
by Ben
Employees Worked With
November 17, 2024
Lisa and the staff I met were great and helpful. The two people in service were helpful but don’t know their names The two people in service were helpful but don’t know their names More
by DAVE.HENDRICKS1
Employees Worked With
November 15, 2024
Really good customer service and friendly, they answer all the questions that I need help. all the questions that I need help. More
by Doduc
Employees Worked With
November 14, 2024
They have always treated me extremely well and looked after every aspect of my service visit. When something seemed off, they did their best to make it right! Great customer service and attentive to th after every aspect of my service visit. When something seemed off, they did their best to make it right! Great customer service and attentive to the issues around the vehicle. More
by Jessica
November 10, 2024
Dave and Rossi were amazing to work with! The experience was incredible! Thank you! We will definitely be back! The experience was incredible! Thank you! We will definitely be back! More
by neely0
November 09, 2024
Really frustrating- my car had a thing pop-up saying that it needed this be service. I called Mercedes to schedule it and to confirm after they said some things involved I guess engine that my car was electr it needed this be service. I called Mercedes to schedule it and to confirm after they said some things involved I guess engine that my car was electric or they sure I really needed it. They said yes. I dropped it off and confirmed it was needed and they reconfirmed yes. I just called to see when it will be ready and they said it ends up It doesn’t actually need service. It had it done in September. Very inconvenient. More
by julielivers
Employees Worked With
No clue who to blame for not catching that it was already done.
November 04, 2024
Vivan was very proactive in ensuring that my car was well taken care of and that it was a positive experience for me as well. taken care of and that it was a positive experience for me as well. More
by chasknadler
Employees Worked With
November 04, 2024
Vivian is the best! ! Always goes above and beyond to help. 20 out of 10!!! ! Always goes above and beyond to help. 20 out of 10!!! More
by johaupt
November 03, 2024
Your price for repairs is always more than I expect - Wow! This is all I want to say so if you don't like what I say tough Shefsky! ssss.vv,vmmxxxxxxx xxxxx xxxx xxxxx ssx xx xxx x x xxxx x xxxxx xxxx Wow! This is all I want to say so if you don't like what I say tough Shefsky! ssss.vv,vmmxxxxxxx xxxxx xxxx xxxxx ssx xx xxx x x xxxx x xxxxx xxxx More
by BRENT47
Employees Worked With
