Ken Garff Hyundai Surprise

This is one of those situations, that if there were zero stars...I have been taking my cars to this location for about 14 months. Before Ken Garff took it over it was part of the Earnhardt outfit. (Rodeo Hy stars...I have been taking my cars to this location for about 14 months. Before Ken Garff took it over it was part of the Earnhardt outfit. (Rodeo Hyundai in Surprise) I had zero problems during those days. I drive about 40k miles annually so my car is at the dealer about every 6-7 weeks for maintenance. The 1st time I went to Ken Garff Hyundai in Surprise, I was told my car needed an alignment, cabin and air filters. My car rode perfect and I had just changed the filters. In the last 20,000 miles the tread on the tires have worn evenly. "When someone shows you who they are, believe them the first time" -Maya Angelou. Last week I went into the Ken Garff Hyundai dealership for routine maintenance. Oil change, tire rotation, top off the fluids, safety check. It took about an hour and a half. They return my car, give me my report and I hit the road. This is when I notice something is wrong with the "service". I drive my car into neighborhoods under construction almost every day. I had picked up a screw in both of my passenger side tires the week before. I had slow leaks in both tires. I switched the display to show the inflation level and the two passenger tires still showed less pressure. Obviously the Tech hadn't bothered to even check the levels or inflate them. I had to get to my first appointment. That made me curious, so I checked the service paper work that they gave me to detail what they did and what my car needed. I noticed the tech had noted that my filters were dirty and needed to be replaced. There are two problems with this. 1. I had just changed them myself 5000 miles before. 2. The staff didn't inform me they were dirty and try to correct the problem (even though there wasn't one). I called the service department at Ken Garff Hyundai in surprise and Asked to speak to the service manager. No one was available so I left my name and the number and the reason for my call. I told the person who took the call everything. The tires were not rotated, the tech lied about the filter condition. I even let him know I had doubts the oil was changed. After receiving zero response from anyone at Ken Garff Hyundai in surprise, I called back the following Wednesday and asked to speak to a service manager about this problem and the employee who answered the phone said he would connect me and I was sent back into the automatic phone rotation of press 1 for service etc. I may not be able to get a phone call back from these guys but I will never do business there again. My wife just bought a new Tucson from Earnhardt Hyundai in Scottsdale yesterday. This business would have been theirs if they just had the common courtesy of returning a phone call and taking care of a loyal customer. Bottom line is these guys are untrustworthy. Don't use them. Best regards. More

We took our Sonata in for an oil change, detail, and to fix a couple of recalls on April 24th. When we picked up our car, there was a large crack across the windshield and the detail was not done, and they fix a couple of recalls on April 24th. When we picked up our car, there was a large crack across the windshield and the detail was not done, and they ripped up around the trunk latch they fixed and did not bother to fix it. We said we would pay for the oil change, but we wanted a refund on the detail or have them finish the detail. They said they would refund the service. We then asked them who to contact about getting our windshield replaced. We were told that the service manager or director was going to call us back "at their earliest convenience". It's now 8 days later...we have left multiple messages, and have received no reply. I contacted Corp and they said someone would reply "At their earliest convenience". All were looking for is SOME communication...just SOME at this point! Their brand is "We hear You" and so far I do NOT feel heard at all! More

Had my Tucson towed. Battery died, no charge. It took the dealership three days to call me back after I called 1-2 times per day. Finally, on day three (3)The dealersh Battery died, no charge. It took the dealership three days to call me back after I called 1-2 times per day. Finally, on day three (3)The dealership charged the battery to get the car running. As explained, the dealership had to first charge the battery then do other tests. It was three (3) days before anyone called me back to indicate what the obvious problem was and what had to be done. The dealership acted according to Hyundai's protocol to recharge the battery, which was not done until my Tucson sat in the dealership lot for three days. I missed an important doctor's visit plus was unable to go food shopping for three days over the weekend. All my calls were not returned nor was any explanation given for the dealership's lack of action. It appears no one gave a hoot about getting me information about the car's problems or solving the problems or with an anticipated service completion date. With this lack of concern, I say stay away from this dealership. More

I will not recommend this dealership. You can't even talk to the manager directly over the phone. If you take your vehicle to get service and you end up getting a loaner car. If you get into an accident in t to the manager directly over the phone. If you take your vehicle to get service and you end up getting a loaner car. If you get into an accident in the loaner car they will keep your car hostage. That is not stated on the rental agreement. They will keep your car ass collateral till the loaner car gets fixed. That is illegal. They cannot do that now Attorneys are involved what dealership will do that? I hope this message gets to the CEO or any higher management on this dealership because it's privately owned. More

This was truly one of the most pleasurable car buying experiences my family as ever had. Our daughter was purchasing a used car from Garff Hyundai in Suprise and our salesperson Steven S was polite and k experiences my family as ever had. Our daughter was purchasing a used car from Garff Hyundai in Suprise and our salesperson Steven S was polite and knowledgeable and explained the breakdown of all incentives with our trade-in along with her used vehicle purchase. As for their financial department that team ensured that our daughters car had all the coverage needed prior to leaving the lot. Thank you Stephen S, and your entire team! The Murray Family! More

This was the best experience I have ever had with a service department. They took care of my issues with the car and gave me a car to drive while the repairs were being done. All with a friendly atti service department. They took care of my issues with the car and gave me a car to drive while the repairs were being done. All with a friendly attitude and smiles on their faces. I have owned several Hyundais and it will continue to be my car of choice. I would highly recommend this dealership More

Went to Rodeo Hyundai for an oil change & tire rotation, as always the service was fast professional and pleasant. Want to compliment Service Advisor Cheyanna Angevine, she was a happy face when I got to t as always the service was fast professional and pleasant. Want to compliment Service Advisor Cheyanna Angevine, she was a happy face when I got to the dealership and called me when the job was done. I will ask for her next time I go back to Rodeo Hyundai . More

Excellent service department Shutttle from dealership Excellent service department Shutttle from dealership and back was outstanding Very good job of cleaning the car Promptness of service work was ve Excellent service department Shutttle from dealership and back was outstanding Very good job of cleaning the car Promptness of service work was very good job well done More

cheyanna.angevine@earnhardt.com Is the best service person I have met. Takes care of you and keeps you up to date. She is fantastic person I have met. Takes care of you and keeps you up to date. She is fantastic More

Got a recall notice so I contacted the dealership right away. They could not have been more accommodating. I set up my appointment for when it was convenient for me. They took me in as soon as I arrived & away. They could not have been more accommodating. I set up my appointment for when it was convenient for me. They took me in as soon as I arrived & completed the service in a very timely manner. More