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Ken Garff Hyundai Surprise

Surprise, AZ

3.1
212 Reviews

12925 N Autoshow Ave

Surprise, AZ

85388

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Showing 212 reviews

June 05, 2026

I made an appointment for oil change and tire rotation, a month ahead of time . I waited 2 hours. Ridiculous More

by tracyburgeson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Not sure
June 05, 2026

Bad service bad experience and they lie to me they say something and they do something different. I’m not going to send anyone to this location. More

by Yousif jajju
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Nicholas
Jun 10, 2026 -

Ken Garff Hyundai Surprise responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Chris Russell, General Manager crussell@kengarff.com

June 04, 2026

Terrible customer service. Dishonest about vehicle status. Terrible communication. Likely never bring my car back here again. More

by Kg
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Alyssa
Jun 10, 2026 -

Ken Garff Hyundai Surprise responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Chris Russell, General Manager crussell@kengarff.com

June 03, 2026

Quick service and well explained repair Dylan was the service guy. I think they was his name. Young kid with a great attitude and very friendly. Love the feature where you film the repair tech doing the More

by Joehenderson247
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dylan
June 03, 2026

I have found this location to be Customer Friendly; Caring; Professional: great in communication as well as answers questions in detail. More

by drlam0612
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Clara
June 03, 2026

Your service advisor Cheyanne has a bad attitude towards customers. The parking lot is so packed with cars you can hardly get to the service center without all most hitting a car. The Best thing about your More

by donaldwilson37
Recommend Dealer
No
Employees Worked With
Antonio
Jun 10, 2026 -

Ken Garff Hyundai Surprise responded

Thank you for your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Chris Russell, General Manager crussell@kengarff.com

June 03, 2026

All of my dealings with Ken Garff Hyundai have been excellent. I have always been able to get my car serviced as needed and the services have been done in a very efficient and professional manner. More

by ramsey1932
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Antonio Clara
February 09, 2026

Five stars says it all! !! Was very satisfied with the service and personal involved, l be More

by Chuckmontoya
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
know that it’s only one person abducted suspicion that could be youj, Mike Kemper, Madison Spencer
December 25, 2025

All the reviews you read about Ken Garff Hyundai sales department in Surprise are absolutely WRONG. In the journey to buy my car this dealership has impressed me. Everyone from my sales rep, Redd to his More

by Patrick B.
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Redd Thomas, Alejandro, Mia Harmon, Billy Arterberry
November 05, 2025

Out of state transaction went pretty well until delivery of the 2025 vehicle. Upon delivery it took 14.1 gallons of fuel to fill the 14.3 gallon fuel tank. Saving money or downright incompetence? More

by dgrindst
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
No
Employees Worked With
Eric
Nov 07, 2025 -

Ken Garff Hyundai Surprise responded

Thank you for your review. We are sorry to hear that you had a frustrating experience, and we appreciate that you brought this to our attention. Our team is reviewing the circumstances regarding your review. If you’d like to share more about this experience or reach our team directly, please reach out using the contact information listed below. Chris Russell, General Manager crussell@kengarff.com

Nov 08, 2025 -

dgrindst responded

A floor manager contacted me and offered to pay for a tank of fuel if I would send a receipt showing monetary amount. As I told him, it is not so much the money as the principle.

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