Ken Garff Hyundai Surprise

I wanted to say how astonished I am to hear that I got an oil change at the dealership & I got that which I always get . Once I got that the tech said I had a cracked oil pan. So I said okay when can I get i oil change at the dealership & I got that which I always get . Once I got that the tech said I had a cracked oil pan. So I said okay when can I get it scheduled, I come back a few days later to get that repaired. Paid, that same day I notice still dripping oil in my garage. Call back and they say to bring it in so they can look at it. I brought it in after all day they proceed to tell me that it’s another issue , and that whatever they fixed caused something else to break. So they tell me I have to now pay for more damage caused after they had supposedly fixed the oil pan crack it broke something else. Now I am annoyed as I came back because they diagnosed my car and told me the leaking was from one thing but now I am looking at hundreds of dollars to repair something that was caused by the deer ship. I didn’t even have an oil leak until I got the oil changed. DO NOT go to service here they are not honest and I am so disappointed and so angry. I hope this is read and the company does better. More

Amazing buying experience! Service Department was just as amazing,. They really care about the customer at this dealership. All the employees in sales and service was Service Department was just as amazing,. They really care about the customer at this dealership. All the employees in sales and service was very friendly More

Had an amazing experience, salesman was very knowledgeable and I couldnt be more pleased with the entire process!! knowledgeable and I couldnt be more pleased with the entire process!! More

I was helped immediately and the process so easy thanks to Paul. Paul answered all my questions and I felt so taken care of. to Paul. Paul answered all my questions and I felt so taken care of. More

Horrible salesperson. Here is my actual response to Alex who tried to take advantage of my wife. 2020 Maserati Ghibli with a 2018 Ram 1500 Big Horn trade in. Stay away Here is my actual response to Alex who tried to take advantage of my wife. 2020 Maserati Ghibli with a 2018 Ram 1500 Big Horn trade in. Stay away Alex Uajara, I spoke with my wife last evening to go over your conversations with her.  I am going to pass on this vehicle and your dealership based on your discussions with her.  I do not tolerate disrespect to my wife nor do I have respect for a sales person that is dishonest. 1.  You told her you cannot sell a vehicle that has not had a recall corrected?  This is laughable as I am positive your Hyundais routinely are sold new with recalls outstanding.  BTW - it was taken care of free of charge previously. 2.  You told her a pullable dent with zero paint damage requires replacement of the entire bed of the truck?  I was quoted $500 cash to have the dent pulled and repaired to new like condition.  You tried to drop the value of $23,000 truck to $17,700 and sell her this?3.  You want me to pay for Gap insurance without asking me - gap insurance is when you pay too much for a vehicle and should never be needed on a used call.  Additionally, I have this coverage already.  Gap is for NEW cars when you don't put enough down, not for covering your commission.4.  I don't even know what that made up xx is you tried to add as "aftermarket."  A hyundai dealership should not be modifying a Maserati. These are simply disrespectful statements and truly sad tactics to use.  By the way, my wife has 20 years of sales experience and saw right through you.  It may behoove you to know your audience. Best of luck.  I'm sure there are plenty of suckers out there you are successful with. More

This dealership is the absolute worst. i got my car back in february 2023, they charged me about $18,000 more than what it was worth. I got so screwed. i should have never excepted it and i got my car back in february 2023, they charged me about $18,000 more than what it was worth. I got so screwed. i should have never excepted it and i should have walked out. i was also told that in 4-6 months i could just refinance. that was a xxxx lie because i tried to after 6 months and they person told me i couldn’t refinance because i am upside down on the car. it is a horrible dealership. not a single person cares about you! all they want is money. and i know every place is like that, but this is ridiculous. More

My significant other Phillip and I bought a car from this dealership on 7/17/2023. The salesman, Josh, was great and after going back and forth over the phone for a while, we agreed on a cash price for the W dealership on 7/17/2023. The salesman, Josh, was great and after going back and forth over the phone for a while, we agreed on a cash price for the White 2022 Honda Civic Hatchback we were interested in. We completed the negotiations over the phone due to the distance from the dealership and wanted to make sure before making that long drive, we were not wasting each other’s time. When we went into test drive the car to ensure everything was good before officially purchasing the car, the manager then retracted on all the “dealer guarantees” that were supposed to come with the car. Per the manager, he had to do this because Josh, the salesman, supposedly did not get prior approval from him on the sale price - which I highly doubt was the case. The biggest disappointment and why we will NEVER buy a car from the Ken Garff dealership again is because they don't stand behind what they advertise. This is pasted from their website: "We understand how hard it can be to find a pre-owned vehicle you can trust. That’s why we created Ken Garff Certified Pre-Owned. Every Ken Garff Certified Pre-Owned vehicle receives a 118-point inspection so you can buy with confidence. Plus, these special perks are included with the purchase of every Ken Garff Certified Pre-Owned vehicle: 3 months / 3,000 mile comprehensive limited warranty with a $0 deductible, including bonus coverage for defective tires, batteries, brakes and bulbs. Complementary vehicle history report. Powertrain extending additives including engine deposit cleaning additive, transmission condition additive, fuel system cleaner, cooling-system treatment, arctic blast A/C treatment, and power steering fluid conditioner. Second key and remote. Free home delivery program. No hassle return/exchange for 5 days or 500 miles." However, when we got to signing the paperwork, the sales manager said they would not be able to honor any of these advertised guarantees because we were already getting a good deal for the car. This is VERY POOR customer service and shows that they don’t stand behind their dealership "standards". The car only has 1 key so now we will have to spend $150-$200 to get another key and have it programmed; they did not offer the free home delivery, so we had to make another 80 mile trip 2 days later to pick up the car after a mediocre "detail job”; there was less than a quarter tank of gas in the car; and they told us there would be no additional warranty or hassle free return-exchange. We love the car we bought but were not impressed with the purchase experience, lack of management customer service, and retraction of advertised benefits when they had us at the signing table. We paid cash for this car and it’s sad that they would rather give a poor customer experience and lose any future sales than stand behind their Used Car Dealer Guarantee. If the dealership would like to contact us to make things right, we will update our review, but for now, this is a lost future customer. More

I unfortunately hit road debris that hit the sensor on my front bumper causing damage. I took my vehicle to ken graff to have an estimate for the repair. I was provided an estimate, paid for the parts, and w front bumper causing damage. I took my vehicle to ken graff to have an estimate for the repair. I was provided an estimate, paid for the parts, and waited for them to be ordered and painted for installation. I get a text the parts are ready ans I make my appointment. This morning I arrive for my appointment, check in my vehicle and wait. 4 hours later, the service rep tells me my vehicle is ready and give me the bill. I pay it and head to my car that should have a new front bumper cover and sensor mount only to find that the damage bumper cover is still on my vehicle. Come to find out, the ‘tech’ who doesn’t work there any more ordered the wrong part ans if I want the correct part fixed it’s going to cost additional money. Additionally the tech completing the ‘work’ they did do thought it was acceptable to ‘heat weld’ a brand new sensor bracket to a damaged bumper which translates to me as they used a hot glue gun to complete a 1700$ repair. Not only did they not do what I specifically requested and thought I paid for; they wanted more money to fix their mistake. So $1700 later and I still have a damage bumper, ans a hot file gun attached new bracket to hold the sensor. To add insult to injury, they work is so bad that oozy around the sensor and between the ‘new’ piece I paid for and the damaged bumper they reinstalled. More

would like to share my own experience at this place when I received my car (after oil change and and programming) and drove back home, I found my around half inch scratch on my driver door and some fingers I received my car (after oil change and and programming) and drove back home, I found my around half inch scratch on my driver door and some fingers printed inside my car as shown in below pictures, I returned back to same place and the service manager checked video and they confirmed that scratch did happen in their service shop and they scheduled me for touch up or repair that scratch. I am worried about final result for the repair if it is going to match to the original paint or no? And my car value it may go down if the repair doesn't match the original paint. Thx to service advisor his name Lucio and he was nice and helpful with me all the time. More