Ken Garff Hyundai Surprise

Great service ! I made an appointment for my first time getting an oil change and I had amazing customer service, Justin did a great job to explain everything making I made an appointment for my first time getting an oil change and I had amazing customer service, Justin did a great job to explain everything making it an easy, quick process. More

Perfect five service The Service Department at Rodeo Hyundai is the best that I've ever had the pleasure of doing business in my 50-plus years of automobile ownership. Dur The Service Department at Rodeo Hyundai is the best that I've ever had the pleasure of doing business in my 50-plus years of automobile ownership. During that time I've owned BMW, Mercedes, Lexus and Audi and Rodeo Hyundai's Dealer Service Department tops them all. Their focus on outstanding customer service extends all the way from the department manager, Victor, to my service writer, Justin Bartlema and my technician, Mario. They always take all the time necessary to discuss my car's problem without making me feel like I'm imposing. I get the clear impression that they truly care about me as a person and they frequently mention how much they like my car which makes me feel good also. More

Amazing service and friendly! This dealership is one of the best I've ever been had the privilege to have my car serviced. The employees are also amazing. AWESOME This dealership is one of the best I've ever been had the privilege to have my car serviced. The employees are also amazing. AWESOME More

Perfect Combo-Prompt Car Service and Great Customer Service You can bring your car in without an appointment and get taken care of quickly! The service dept are not the typical sales people you find at other d You can bring your car in without an appointment and get taken care of quickly! The service dept are not the typical sales people you find at other dealerships; they are customer service representatives who have your interests at heart. What a refreshing change. I've already referred them to anyone owning a Hyundai who lives on the west side of town. Another plus is that they clean your car like some others do but go the extra mile and vacuum the interior. Justin Bartlema is exactly what anyone would want their service advisor to be! More

Great service polite service adviser Great service very polite service adviser fast and waiting area very comfortable. Service adviser kept us informed on work being done . Service area Great service very polite service adviser fast and waiting area very comfortable. Service adviser kept us informed on work being done . Service area and waiting area very clean More

Good Service Took in for some basic service on my Hyundai Vera Cruz. Friendly people and job was done on time and at a fair price. Would recommend them for servic Took in for some basic service on my Hyundai Vera Cruz. Friendly people and job was done on time and at a fair price. Would recommend them for service. More

Sales experience was tops Treated well and all steps were concentrated on and well handled. Staff was courteous and knowledgeable throughout the whole sales and completion pro Treated well and all steps were concentrated on and well handled. Staff was courteous and knowledgeable throughout the whole sales and completion process including all settings on the display and left the impression that they were all well qualified.. More

Great service experience Victor's team always does an excellent job. In and out in 40 minutes for my oil change. I would definitely recommend the surprise store for service Victor's team always does an excellent job. In and out in 40 minutes for my oil change. I would definitely recommend the surprise store for service More

Great Customer Service I love servicing my vehicle at thia dealer, it’s close to home and Justin Bartlema always provides great customer. He lets me know of any promotions, I love servicing my vehicle at thia dealer, it’s close to home and Justin Bartlema always provides great customer. He lets me know of any promotions, what services may be needed in the future and always have a great conversation with him. More

Allointment oops I scheduled a spring service on my 2018 Hyundai Sante Fe last Wednesday for 10:00am. After 1 3/4 hours I checked back at service desk and discovered m I scheduled a spring service on my 2018 Hyundai Sante Fe last Wednesday for 10:00am. After 1 3/4 hours I checked back at service desk and discovered my car was never taken to service bay for work, apparently the technician scheduled to service my car was unable to work during that time and my car was never reassigned to another technician. I could not stay to wait for available technician. I reached out later to Victor, the service manager that evening and arranged to drop in at 1pm the next day for the service needs. At my arrival the following day, Victor met me , took my car for service and followed it through to completion in less than one hour’s time. Because of their error in failing to get my car assigned appropriately to an available tech the day before Victor provided this service appointment complimentary to show me their interest in retaining me as a new customer. I was happy with the service provided and Victor’s willingness to provide excellent customer service after their error on scheduling the previous day. I give them an excellent service rating to provide great customer service and retain me as a future client. More