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Ken Garff Hyundai Surprise
Surprise, AZ
197 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
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Showing 197 reviews
February 06, 2025
The parts department called me a day after I posted my previous review and said the part came in for replacement. So I am now back to being very satisfied with the dealership, although the sales rep. shou previous review and said the part came in for replacement. So I am now back to being very satisfied with the dealership, although the sales rep. should have still replied to my emails. More
by ttsuda
Employees Worked With
Jaylent Turner-Knight
February 05, 2025
I initially felt the dealership and sales person were excellent. But they never ordered parts to replace the damaged headlight covers of my new car, which they said would be done under warranty. The sale excellent. But they never ordered parts to replace the damaged headlight covers of my new car, which they said would be done under warranty. The sales rep. also stopped responding to my texts about this and I had to call the parts department myself. It is not good that they do not follow-through with after purchase with services and repairs like this. More
by ttsuda
Employees Worked With
Jaylent Turner-Knight
January 28, 2025
Terrible Experience – Avoid Ken Garff Hyundai Surprise! I had an awful experience with Ken Garff Hyundai Surprise. I purchased a 2021 Toyota Sienna from them, and while the process initially seemed smoo I had an awful experience with Ken Garff Hyundai Surprise. I purchased a 2021 Toyota Sienna from them, and while the process initially seemed smooth, things quickly went downhill. After signing all the paperwork and inspecting the car more closely, I noticed a huge dent on the door panel on the passenger side. It’s a very obvious defect, and you can’t miss it. The paint in that area is chipped, and the spot is already rusted, which makes it even worse. When I brought this up, the dealership assured me they would take care of it. However, despite countless calls and follow-ups, they never resolved the issue. Each time I contacted them, they just gave me the same runaround, promising it would be handled, but it never was. This kind of customer service is unacceptable. If you’re considering buying a car here, don’t! They clearly don’t stand by their word or care about their customers once the deal is done. Save yourself the headache and go somewhere else! More
by hussaen
Employees Worked With
Allen
January 27, 2025
I took my 2011 Tucson in for full inspection. Afterwards the only female in service dept. Very rude. I was given two items to repair. Got one item serviced. After return home I noticed what looke Afterwards the only female in service dept. Very rude. I was given two items to repair. Got one item serviced. After return home I noticed what looked like oil in my drive way. Rtn the car now 4 items wrong. I called Hyundai company and complained they suggested I take my car to another dealer for 2nd look. After finding that it was obvious that There was fowel play Hyundai Motor Corp offered a discount on the repairs. More
by Bobbie1j
Employees Worked With
C is her first innitial, Keegan Dillman
January 12, 2025
Paul Horak and Billy went above and beyond to get me the car I wanted. They did an amazing job getting me into a car that fits my budget and the payments I was asking for . I will be recommending this deale car I wanted. They did an amazing job getting me into a car that fits my budget and the payments I was asking for . I will be recommending this dealership to all my family and friends to buy a car from Ken Garfield dealership. You could a better place to buy a car! More
by Terryjohnson.tj22
Employees Worked With
Paul Horak
September 02, 2024
It started when I called ahead and was told they had 6 or 8 of the vehicle I was interested in that just arrived. They did not. There was 1 which we couldn't drive, oh wait, the manager worked some magic n 8 of the vehicle I was interested in that just arrived. They did not. There was 1 which we couldn't drive, oh wait, the manager worked some magic now we can drive it. We were up front we wanted to drive it then talk about rather we wanted to trade in our luxury SUV on this model. On the test drive I asked what features I should be paying attention to and was told "you're driving them". I honestly wanted to know about safety features, the fingerprint reader, ottoman type seats etc. I also said I may want to move down a trim level to get a second row bench seat and asked what features would be missing if I did that. The salesman, a long time employee, said 1 trim level down only comes with captains chairs when in fact I don't think you can even get captain chairs on that level, bench is standard. Back in the dealership, my husband who is not well, was left behind in the showroom as the salesman rushed us to the office. I told him I'd be interested in getting a trade in number & financing specials. These are the things we'd need to consider to make a decision. He's typing away, I think getting answers to these questions, asks what color we like, I'm thinking making pleasant conversation, poof, his sales manager is looking for that color as we speak. I later found out that color is hand wash only which would have been good to know. I told him we were getting the cart before the horse and that we'd like to get a trade in value, hear about incentives then make a decision. Next thing. he brings the finance person in to ask why we aren't driving the car home today. As I said my husband isn't well, we made our intentions very clear up front so we walked out. Answer to why we weren't driving the car home today is 1. We didn't have an opportunity to talk between us. 2. There was 0, absolutely none, information provided about the vehicle or our trade. 3. There was a basic lack of honesty, respect & appreciation for our business. Everybody is going through something, as we are, so I decline to call out any one person at this dealership by name however, my experience doesn't, in my opinion, speak well of the dealership as a whole but rather highlights their culture. I made an appointment at Earnhardt Hyundai N Scottsdale and the experience was amazing. They provided all the information we could want, valued our trade in on the spot, worked with us on line to get the deal done & accommodate my husbands health limitations, communicated well while we were waiting on the vehicle to arrive & made the whole process pleasant. Their sales department values have also earned the dealership my loyal service business even if it is a little further drive. More
by Kim Patton
Employees Worked With
Unwilling to call out names on such a bad review
July 10, 2024
This was by far the best car buying experience. Paul Horak was not pushy, he was friendly, helpful and I think we even made a friend in him! I will forever buy my cars from this dealer as well as t Paul Horak was not pushy, he was friendly, helpful and I think we even made a friend in him! I will forever buy my cars from this dealer as well as tell everyone I know about the dealer and Paul! Thank you Paul at Ken Garff! More
by Katiehagedorn1
Employees Worked With
Paul Horak
June 01, 2024
Paul Horak was awesome and got me into a great vehicle for my family he spent time time getting to know my needs and was able to get me a good deal. for my family he spent time time getting to know my needs and was able to get me a good deal. More
by Barbieri615
Employees Worked With
Paul horak
April 16, 2024
I wanted to say how astonished I am to hear that I got an oil change at the dealership & I got that which I always get . Once I got that the tech said I had a cracked oil pan. So I said okay when can I get i oil change at the dealership & I got that which I always get . Once I got that the tech said I had a cracked oil pan. So I said okay when can I get it scheduled, I come back a few days later to get that repaired. Paid, that same day I notice still dripping oil in my garage. Call back and they say to bring it in so they can look at it. I brought it in after all day they proceed to tell me that it’s another issue , and that whatever they fixed caused something else to break. So they tell me I have to now pay for more damage caused after they had supposedly fixed the oil pan crack it broke something else. Now I am annoyed as I came back because they diagnosed my car and told me the leaking was from one thing but now I am looking at hundreds of dollars to repair something that was caused by the deer ship. I didn’t even have an oil leak until I got the oil changed. DO NOT go to service here they are not honest and I am so disappointed and so angry. I hope this is read and the company does better. More
by Jennifer
Employees Worked With
Mike Kemper, Keegan Dillman, Madison Spencer
