Ken Garff Hyundai Surprise

Terrible Experience – Avoid Ken Garff Hyundai Surprise! I had an awful experience with Ken Garff Hyundai Surprise. I purchased a 2021 Toyota Sienna from them, and while the process initially seemed smoo I had an awful experience with Ken Garff Hyundai Surprise. I purchased a 2021 Toyota Sienna from them, and while the process initially seemed smooth, things quickly went downhill. After signing all the paperwork and inspecting the car more closely, I noticed a huge dent on the door panel on the passenger side. It’s a very obvious defect, and you can’t miss it. The paint in that area is chipped, and the spot is already rusted, which makes it even worse. When I brought this up, the dealership assured me they would take care of it. However, despite countless calls and follow-ups, they never resolved the issue. Each time I contacted them, they just gave me the same runaround, promising it would be handled, but it never was. This kind of customer service is unacceptable. If you’re considering buying a car here, don’t! They clearly don’t stand by their word or care about their customers once the deal is done. Save yourself the headache and go somewhere else! More

It started when I called ahead and was told they had 6 or 8 of the vehicle I was interested in that just arrived. They did not. There was 1 which we couldn't drive, oh wait, the manager worked some magic n 8 of the vehicle I was interested in that just arrived. They did not. There was 1 which we couldn't drive, oh wait, the manager worked some magic now we can drive it. We were up front we wanted to drive it then talk about rather we wanted to trade in our luxury SUV on this model. On the test drive I asked what features I should be paying attention to and was told "you're driving them". I honestly wanted to know about safety features, the fingerprint reader, ottoman type seats etc. I also said I may want to move down a trim level to get a second row bench seat and asked what features would be missing if I did that. The salesman, a long time employee, said 1 trim level down only comes with captains chairs when in fact I don't think you can even get captain chairs on that level, bench is standard. Back in the dealership, my husband who is not well, was left behind in the showroom as the salesman rushed us to the office. I told him I'd be interested in getting a trade in number & financing specials. These are the things we'd need to consider to make a decision. He's typing away, I think getting answers to these questions, asks what color we like, I'm thinking making pleasant conversation, poof, his sales manager is looking for that color as we speak. I later found out that color is hand wash only which would have been good to know. I told him we were getting the cart before the horse and that we'd like to get a trade in value, hear about incentives then make a decision. Next thing. he brings the finance person in to ask why we aren't driving the car home today. As I said my husband isn't well, we made our intentions very clear up front so we walked out. Answer to why we weren't driving the car home today is 1. We didn't have an opportunity to talk between us. 2. There was 0, absolutely none, information provided about the vehicle or our trade. 3. There was a basic lack of honesty, respect & appreciation for our business. Everybody is going through something, as we are, so I decline to call out any one person at this dealership by name however, my experience doesn't, in my opinion, speak well of the dealership as a whole but rather highlights their culture. I made an appointment at Earnhardt Hyundai N Scottsdale and the experience was amazing. They provided all the information we could want, valued our trade in on the spot, worked with us on line to get the deal done & accommodate my husbands health limitations, communicated well while we were waiting on the vehicle to arrive & made the whole process pleasant. Their sales department values have also earned the dealership my loyal service business even if it is a little further drive. More