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Ken Garff Hyundai Downtown

Salt Lake City, UT

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844 Reviews

717 South West Temple

Salt Lake City, UT

84101

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Showing 844 reviews

October 17, 2013

I went to Ken Garff Hyundai looking to trade in my car for a used one, and I ended up getting a brand new Sonata for the same price that I would have been paying for a used one. My sales person was Jordan More

by Missmaelloyd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Sorensen
September 26, 2013

I went to Ken Garff dealership to buy a used Hyundai Elantra, but those guys actually helped me to buy a new car and the price was just slightly above the price of a used one in other dealerships. My sa More

by stanb78
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Sorensen
September 24, 2013

My husband and I went to Ken Garff and bought a used Hyundai Veloster. I had been looking at it online and Bo was my salesman. When I finally went in and looked at the car we bought it and Sam and Bo More

by Brandiiee1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Sam Jarvie, Scott Adams
September 22, 2013

Used the old bait and switch on us. We test drove a car and then left to drive a few more to compare. We called our salesman and asked for the out-the-door price which he gave us. Arrived at the dealer, dr More

by Utahking171
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
No
Employees Worked With
Finance Guys
Sep 23, 2013 -

Ken Garff Hyundai Downtown responded

I am sorry to hear about your experience. I can assure you that we don't use the "old bait and switch" technique. We do have many cars on the lot and similar models differ in MSRP depending upon the options. When we quote pricing we itemize the MSRP and the available discounts. Many times customers will look and several cars and switch cars after we quote them a price on the first car. If the new car that they switched to has a higher or lower MSRP then the new price would reflect that. If you would like to give me the details on your particular deal, I would be happy to hear from you to see how the misunderstanding came about. We definately are not in the business of bait and switch so I would be interested to hear from you.

September 17, 2013

Jordan has to be the best car salesman I have ever worked with. He is sincerely pleasant and knowledgeable, and he didn't talk to down to me. (Some car salesmen make me feel like an idiot.) The purchase p More

by Amalthea
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jordan Sorensen
September 03, 2013

We hate the car buying experience, but it was different here at this place. There was not the haggling, the go get a manager to check on the price deal, or the pressure. They made it easier to find what More

by michele4
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sam Jarvie, Jordan Sorensen
July 31, 2013

Jordan made buying a car a great expierence. We have purchased 2 vehicles from him in the past year. Prior to working with Jordan, I sent my husband to look at cars and bring me back for purchase. W More

by Njensen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Sorensen
July 31, 2013

I have purchased many new cars over the past 20+ years and I've always dreaded it, sort of like visits to the dentist. However, my last 2 purchases have been with Ken Garff Hyundai and I can't say enough More

by Sandie101
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jordan Sorensen
July 26, 2013

Greg is our connection to any new car buying requirements we will have. He is fun to work with, completly honest and open about the deal and patietly answers any questions we might have. We are delighted w More

by 2013accent
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Greg Gibb
July 22, 2013

We were taken care of and treated us right. He took his time with us so we did not feel overwhelmed. Mike got up drinks and popcorn for me and my family. Ryann was helpful when signing the paperwork. More

by seapoulson
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
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