Ken Garff Hyundai Downtown

UPDATE TO EARLIER REVIEW-On 07/06 I received a phone call from Chris(?) from the corporate office asking if he could help change my mind. I told him that I had to replace my windshield and that I had schedu from Chris(?) from the corporate office asking if he could help change my mind. I told him that I had to replace my windshield and that I had scheduled it for 7/11 at a cost of $485.00 for after market and that I will need to get the camera recalibrated and he offered to get me a new windshield and will also recalibrate it if it would help (said that my cost would be $150). I agreed to this and he said that someone from the Hyundai store would call to make arrangements. I canceled the 1st windshield guy and now 5 days later NO CALL!! I knew I should not have canceled the first windshield guy. These guys are either completely inept or they are criminals. PLEASE HEED THE WARNING!!! #THEYDON'THEARYOU I need to advise on a recent customer experience at your downtown hyundai store. I have a 2019 Sonata Hybrid and it has had a warranty issue on an electric water pump. It has now failed twice in 50,000 miles. This is my 4th Sonata over the last 20 years and have been extremely happy with the product. I understand warranty issues sometimes arise, but it's how it's handled and the experience with your service that is the issue. The 1st time the water pump failed it took several days to resolve and then when I received my car back and drove it home, the next morning the car would not start. I had to have car towed back to dealership and after they reviewed it they advised that the tech who did the water pump did not connect the battery properly. This last time (6/29/23) they had the car for 3 days, called to advise that it was ready for pickup. Picked it up and drove it home. The next morning when I started the car, the check engine light was on. Then had to take it back and was advised that they had failed to do an update. In both circumstances, i was left to my own accord to make arrangement to have my car shuttled back and forth which caused both my wife and I time out of work. Also, when we were driving the car back to the dealership due their lack of attention, a rock hit my windshield and I now get to purchase a new windshield. (the car would not have been on the road at that particular time of day and therefor would have avoided the rock). Other examples of the customer experience with your service, is when my service notification came on and I took it for maintenance, they never reset the notification, so everytime I started my car for next several months I had a service need notification. This last time I thought I should advise the General Manager (Trent?) and he was very apologetic but offered no reason nor solution and I felt disappointed that my words fell on deaf ears. He advised that I was being rude and walked away and said he would have comp'd a windshield if not for me being rude to him. I don't feel that he followed the slogan "We hear you". I called the corporate office yesterday to speak to someone and the receptionist advised that someone would be calling me back later in the day....no call. If this was just one bad experience I would just shake it off (and have to this point) but with the repeated experiences I feel that someone needs to know. Anyway for what it's worth. But I will not deal with Ken Garff every as this is my only recourse as a consumer and will advise all that I can of my experiences and advise them accordingly. Thank you. More

My sister for over 10 years dealt with this dealership. Unknown to her and prior to my business trip I was told the brakes were good. Shortly thereafter she dropped the car off for AC repair. Based on d Unknown to her and prior to my business trip I was told the brakes were good. Shortly thereafter she dropped the car off for AC repair. Based on dealer brakes needed repair. We attempted to address this issue with both service Managers. We asked for the head dealership manager but were not important enough to meet with them. Service Management said we should have taken pictures of the brakes prior to drop off. Claimed no documented proof existed because it had been about a week. Yet other video documentation /records still existed from years prior. Then repair was a basic maintenance suggestion. Whaat! Then comparisons to my sister and people who come in and lie to get free service. Never once would they acknowledged her perspective of feeling fraud / lied to. She attempted to negotiate that she errored on trusting them, but that doesn’t mean fairness should be excluded. She wasn’t asking for a full refund of all services, which was thousands of dollars. Just some the break expense. Even after I told these two managers she was going through a hard time emotionally due to our fathers recent death and to stop their behavior, they did not. The manager continued his behavior even after signs of her shaking to engage in conversation we both felt hostile. She became overwhelmed and collapsed on their service area floor shaking. She considered employees at this location to be long term associates and some regarded as friends. She knows many of them by name. So, how many of these employees called 911 after I asked. How many called as I assisted my sister on their service floor and in a chair for approximately 10 minutes. Zero! Their empathy after her medical issue was to credit her card for $200. Her value, loyalty, and friendship was monetized to this event- insulting. If you place ethics and morals over dollars help change the culture here. If you value your loved ones and this treatment doesn’t sit well with you; don’t give them your business or dollars. More

DO NOT BUY A CAR FROM HERE. If I could rate it -5 stars I would. Everything from trying to go under my nose and charge me an extra $2000, to unhelpful salesman, to agreeing to upgrades on my purchase amongst would. Everything from trying to go under my nose and charge me an extra $2000, to unhelpful salesman, to agreeing to upgrades on my purchase amongst themselves without my consent. Just an overall horrible experience. Basically everything about this experience was a nightmare. Our salesman was not helpful. We found a car we really liked online so we called and the salesman said he could send us a video of the car. Never got it. Even when I asked multiple times he just stopped responding all together. Eventually we just drove to the dealership because we needed a car. We found something we liked and made an agreement on a price for the car and put a deposit down because the car wasn’t going to be there for a few weeks. We never got any updates on when the car was coming, it probably took at least times reaching out before actually getting a response for each update. Eventually we found it had arrived and when we came back to pick up the car we told them we were in a bit of a rush and ended up sitting there for close to two hours before even getting to the paperwork. When we finally got to the paperwork they tried to charge us an extra $1000 MSRP on the car, I caught that one and had it fixed before signing. We were told about this vehicle protection that was included in the price but when we got home with the car I found out it was optional and cost another $1000. When I confronted them about they said “oh it comes on all cars everyone has to pay for it” even though it clearly says on the document it was optional. The classic send off of the manager sending me to the financial guy and the financial guy sending me to the manager. Turns out when we agreed on a price and I made a deposit they decided to have it installed without informing me whatsoever. They kept saying it was agreed when we made the deposit and was included in the document. Even though we made no such agreement and I never saw this document. So they really just went under my nose and charged me for it and wouldn't admit it afterwards so they kept coming up with different excuses that didn't add up wo then they'd make another excuse to try and cover up the last. They tried to make it up in a very mediocre way that wasn’t even close to the $1000 extra they went under my nose and charged me for. My family has bought lots of cars from Ken Garff dealerships but this one was absolutely horrific. We love our car and totally recommend buying a Hyundai but I will never recommend anyone going to this dealership. More