Ken Garff Ford Cheyenne

I purchased a Gold Certified Pre-Owned 2024 Ford Explorer in December, specifically because it was Gold Certified and supposed to provide peace of mind. That peace of mind lasted less than two weeks. With in December, specifically because it was Gold Certified and supposed to provide peace of mind. That peace of mind lasted less than two weeks. Within a few days, my wife called me after the brakes locked up and threw her into the steering wheel. Thankfully, our two-year-old son was not in the vehicle at the time. After that, I drove the car myself and experienced the same issue, brakes randomly locking up and also failing to grab at all. On top of that, a rattling noise developed in the front end and progressively worsened quickly, followed by another unexplained noise coming from the engine. All of this happened within 11 days of ownership. This is completely unacceptable for a vehicle that was supposedly Gold Certified and thoroughly inspected. I returned the vehicle on Monday, December 29th, making it very clear that while I was okay with the shop looking at it, the car was not coming home with me. It was unsafe, and I had completely lost trust in it. This situation was made even worse considering my wife was already in a serious accident that totaled our previous vehicle—she was not about to drive another unsafe car, especially with our child. The following day, I worked with Jake P., who was excellent throughout the entire process. However, the experience quickly went downhill when his manager/coworker (a female manager/coworker whose name I unfortunately don’t recall) presented numbers, since apparently we are doing a trade in after 11 days....that showed I was taking nearly a $7,500 loss due to issues that their shop missed. I said So I'm taking a $7,500 loss on your shop not doing their Job and that this was unacceptable. Her first comment was, “Well, we can run it through the shop.” This was extremely rude, unprofessional, and dismissive, especially given that she fully understood why we were there and the safety concerns involved. When I asked to speak with her manager 3 times, it became clear that the dealership’s “We Hear You” slogan is not embodied. Ultimately, after working with the sales manager, I still ended up losing close to $4,000 due to this situation. I’ve come to terms with it, but at least this happened to me and not a family that couldn’t afford to take that kind of financial hit. To make matters worse, I later contacted the bank that financed the original vehicle because i noticed my account was not paid off yet. Come to find out that the payoff check was short. This is especially concerning since his manager/coworker claimed she personally spoke with my bank—something I now seriously doubt since it was short. I also received no communication about closing the gap on the first vehicle until I personally wrote an email to the General Manager. Only after doing that did I receive a call, at which point I was told I simply needed to come in and sign paperwork—something that could and should have been communicated much earlier and not just told it will come back to me. These breakdowns in communication have been frustrating and unnecessary, especially after everything that had already gone wrong. Jake has been professional, responsive, and genuinely helpful throughout this ordeal. Unfortunately, his manager, shop and the dealership’s certification process failed. A vehicle with dangerous brake issues should never be Gold Certified, and the way this was handled was terrible. I would strongly caution anyone from working with this dealership. The certification did not mean what it was advertised to mean, and with serious safety issues, accountability was lacking. I do hope this dealership figures out its internal problems, improves, and learns to communicate better, so others don’t have to go through a situation like this. More

Jake Pickering went above and beyond to make sure i got the deal i needed to walk out of that dealership with a grin ear to ear . Cristin Sevchuk blew my expectations out of the water . I feel she real the deal i needed to walk out of that dealership with a grin ear to ear . Cristin Sevchuk blew my expectations out of the water . I feel she really wanted my business , and she delivered ! We will be replacing my wife's car soon , and without a doubt will be using Ken Garff Cheyenne for that purchase too. More

The salesperson, Matt, was professional, well groomed, knowledgeable and extremely accommodating. He went the distance to facilitate a sale. The kind of employee Ken Garff should hope for. knowledgeable and extremely accommodating. He went the distance to facilitate a sale. The kind of employee Ken Garff should hope for. More

Great experience. Took care of my needs in a timely fashion. Look forward to working with Ford in the future!! Took care of my needs in a timely fashion. Look forward to working with Ford in the future!! More

I bought a mustang in September. Dealing with Parker Raehal was perfect. He has helped me with a couple of issues since with a positive and helpful attitude. I recommend anyone b Dealing with Parker Raehal was perfect. He has helped me with a couple of issues since with a positive and helpful attitude. I recommend anyone buying a car should work with Parker! He is the best! More