Ken Garff American Fork Ford

Quick to get me in Quick to work on my truck $401 later Still didn’t fix the problem I feel ripped off later Still didn’t fix the problem I feel ripped off More

I scheduled an 8;45 am pick up, they came 20 minutes early and I wasn’t home yet. So I had to rush home. When they received my truck, the technician called and said he had the truck and would keep me po early and I wasn’t home yet. So I had to rush home. When they received my truck, the technician called and said he had the truck and would keep me posted. That was the last I ever heard from him. I was told that the service would take a half to a full day to complete. So I expected it back the same day. Nobody ever called. I called 5 times late afternoon with no answer and no retun call. The next morning I had an appointment at another shop to put new shells on the truck. I missed that appointment. I finally got Karen to answer my call that morning and she went to talk to the tech and then called me back. She called back and said that he couldn’t find the blown speaker that I was complaining about. I told them that it was the rear passenger speaker. She told me the tech can’t find the problem but if I hear it again, put a piece of tape on the blown speaker and bring it back in. They then released my vehicle to me. I came to pick it up myself to get it to the other appointment. I could hear the distorted, blown speaker as I drove off the lot. Terrible communication, terrible service, nothing fixed on my truck. More

Ken Garff American Fork Ford treated us great and went above expectations it was worth the 200plus mile drive. above expectations it was worth the 200plus mile drive. More

Jarred is always the best, keeps you informed, is very knowledgeable . Happy and a joy to talk with knowledgeable . Happy and a joy to talk with More

I went to this dealership because of my extended warranty. We waited 5 mos for parts and service was scheduled. They had my vehicle for a week to do the work with 0 updates. I called daily to see w warranty. We waited 5 mos for parts and service was scheduled. They had my vehicle for a week to do the work with 0 updates. I called daily to see where we were at on getting work done. After work was completed I still haven’t received final paperwork. Overall I think they want to do good but customer service is near non existent except for Karen. More

Always professional, curious, and caring about my needs and timelines. Have recommended to family and friends! and timelines. Have recommended to family and friends! More

This dealership is soooo bad - especially when you consider how vocal they are about wanting to be a "5-Star" dealership! I've had them work on my F350 several times and every time it is a joke. The f consider how vocal they are about wanting to be a "5-Star" dealership! I've had them work on my F350 several times and every time it is a joke. The first time I went there I stood at the service desk for almost 5 minutes watching two employees talk to each other at one end of the desk and two others busy typing away at their work stations, too busy to notice me or to greet me. Something similar has happened two other times. If "Karen the Great" is working at the service desk, you will get an immediate friendly greeting. She is the reason I gave a 2-star rating rather than a 1-star. She is great, but the service area falls apart without her leadership. On the next service call, they replaced a part that I had recently had another service provider replace. I told the person who did the vehicle intake that I had recently replaced the throttle body, but she forgot to tell the technician! When I asked to get the bad part back so that I could get the other provider to refund my money, Ken Garff told me that they technician had thrown the part away! (That's illegal.) To their credit, kind of, they did (not cheerfully) refund the cost of the part and installation after a couple of challenging calls with Tiffany who finally said, "I don't want to argue with you about it," at the end of our argument. By the way, their cost to install the throttle body was 3X the cost I paid at the other service provider! The tout themselves as being really good at technology, but they use their communications tools so ineffectively. The tech will walk around the outside of the vehicle while videoing but will be describing something under the hood! Their showroom is not put together very well. Take a look at the pile of junk they have in the NE corner where they have tires displayed. Their drink station is always out of stuff or the hot chocolate machine is broken. They said they had called an Uber for me, but then after waiting for 20 minutes and asking them what's up, they told me that they had forgotten to call the Uber! Savannah was helping me on one service call through text and she disappeared for over a week! Finally, she responds to my text asking what happened, and she responded, "I thought you were out of town!" Really? And that would stop you from texting me? That's why we have the technology so we can communicate without being face to face! it is a mad house when you drop your vehicle off in the mornings. Nobody there to direct traffic and people parking all over the place. Very little signage to tell you what to do. One time I took the truck in for a code I was getting and they told me that they were going to need to replace a part in the steering column and that it would cost $4000. I told them they were out of their minds. That was over two years ago and I haven't had a problem with it since. Another time they told me that it was going to be $4000 to replace the cracked plastic runners that the sun roof tracks on! Really? The last (and final) time that I had my truck serviced there, they brought it to the service bay for me to take and I found that it had mud splashed up all over the tire wells and the side of the truck. I asked the kid what happened and he shrugged. I told him that I need to have them clean it (they have a car wash right there) because it was clean when I brought it to them, and he told me he didn't have time and just ran away! When I talked to Tiffany about that, she said he was wrong to do that, "but we have 1 tech boy, and we should have five!" That shouldn't be the customer's problem. When you call, their IVR system instructions to "Press 1 for Spanish" are provided in English! :-) More