Ken Garff American Fork Ford

Whit in Service was beyond exceptional! He handled a very difficult situation with understanding, compassion and with a sense of respect in a very tough situation. He went above and beyond He handled a very difficult situation with understanding, compassion and with a sense of respect in a very tough situation. He went above and beyond to make sure my truck was repaired in a timely manner and that it was up to my satisfaction! He stayed in communication the entire time! Whit is honestly the best service advisor I’ve ever dealt with! More

I ordered a Mustang and after delays out of their control, I really thought the buying experience would flip the experience around. It didn't. My special ordered car had nearly 30 miles on it at time control, I really thought the buying experience would flip the experience around. It didn't. My special ordered car had nearly 30 miles on it at time of pick up, yet my paperwork said 5. The PDI took a week to complete, well, it likely didn't. The salesperson had told me they would let me know when it was ready, they didn't. I wasn't notified until I asked how much longer the PDI was going to take. Upon arrival I learned of a lost key. Then in finance, I was forced to pay $150 for an oil change package, trust me, i'm never coming back I told him and I was told it was company policy that it had to be purchased. We settled on me getting $150 of some sort of "parts credit". Upon leaving was when I realized the miles on the car and the terrible wash. Brand new car looked like it sat in a field then was hosed off and got some tire spray on it. I couldn't discuss any of this because my original salesperson passed the deal over to someone else. This guy was told by me that I was brand new to the Ford brand and the second I walked out the door, he went the opposite direction of me and the car. Zero assistance on how to work anything within the car or info regarding the car. We are over 3 weeks now, I was told I would get a check for my refund on the $150 and still no check or replacement key with no communication back to me in quite a while. Communication is a failure at this dealership, time to change the "we hear you" ads to something else. More

I’ve read through several good reviews, and am sad to have experienced the complete opposite. In the past year, my car has been a mess. I went into Ford, and they diagnosed the issue and had it fixed have experienced the complete opposite. In the past year, my car has been a mess. I went into Ford, and they diagnosed the issue and had it fixed. $6,000 later, the issue was supposedly fixed. It required me to change my whole engine, which is no little feat. I’ve also had other fixtures made that they have done in addition after one thing is “fixed.” To this day, my car is still having issues. The engine light turns on constantly. I recently went in to the dealership, and was made to seem like I made the mistake for fixing the issue that FORD recommended for me to do and fix. Am I the mechanic that diagnoses? This is why I took the car to them. I am sad, because Ford will not hear me out about the issues. They defend the company, and won’t hear out the customer. I know I am one in a million, but this is a car of their brand. To this day, I am getting calls of when my car will be fixed. Not even an apology for misdiagnosing the car. It’s just odd that whatever they fixed in the past is my fault, and now they want to fix something that has already been fixed already. I am not one to leave reviews, but this is so unfortunate. I am trying to do all I can to fix my car (Ford loyalty?), and instead I am caught paying and paying for car fixtures. We are all trying to live and pay for other things. More

I took my F350 in for an oil change and it’s 50k mile service. Both were prepaid Ford plans. During my evaluation they pointed out several things that ‘needed’ to be fixed or replaced. Air filter, cab service. Both were prepaid Ford plans. During my evaluation they pointed out several things that ‘needed’ to be fixed or replaced. Air filter, cabin filter, rear axle seal on the drive line, etc. I reminded them I had the extended warranty from Ford and to go ahead and get it all done. Well, when I went to pick it up I am not even sure they changed the oil in my truck! Didn’t do anything they said it ‘needed’ didn’t fill my Def ( included with the service) didn’t rotate my tires, one of my windshield wipers was gone. This happened last time. I can buy Ford on A Plan but since all the dealers around here are so incompetent, I won’t be buying another Ford anytime soon. I talked with my neighbor about my frustrations. He has an F150 Lightning and he feels the same way. Pretty sad how these large dealerships don’t take care of you after the sale! More

After 8 calls in 2 weeks, I still have not received a call back in regards to my repairs or the oil leak they caused from being in their shop - call back in regards to my repairs or the oil leak they caused from being in their shop - More

Curtis was very professional and nice to work with. I appreciate him taking his time to explain what needed to be done to my car and getting it fixed. All the updates he gave me set my mind at ease. I I appreciate him taking his time to explain what needed to be done to my car and getting it fixed. All the updates he gave me set my mind at ease. I thank him very much and the dealership. More