Ken Ganley Toyota Pittsburgh - Service Center

I took my 2003 Toyota Tundra in because there was a problem with the temperature control for the AC and heat. I knew there was a problem with the cable inside the dash but didn't know the extent of the problem with the temperature control for the AC and heat. I knew there was a problem with the cable inside the dash but didn't know the extent of the problem or the reason it was not working. They diagnosed the problem while I waited, and then told me it would cost $900 for the repair so that I would again have AC and heat. The reason they sited was the 5 hours of labor to take apart the dash, plus the cost of the parts that it needed. Obviously I left and did a very small amount of research. I took out 5 screws and easily removed the bezel that surrounds the radio and temp controls, easily disconnected the cable, then followed it to just above the gas pedal, where it goes through and comes out in easy reach. It took me about 5 minutes to remove the bad cable. I then went to a different dealer and bought a new cable for $23. It took me 5 minutes to install and adjust the new cable, and I am not a mechanic. My AC, heat, and defrost all work properly and I saved $877. It is astounding that what would take them 5 hours to fix, only took me (not a mechanic) 10 total minutes. In these hard financial times for most people, it is so important that you do your research and not let a place like this steal from you. More