Ken Ganley Toyota Pittsburgh - Service Center

Despite having contacted the General Manager and another employee, nobody has gotten back to me. In addition, l keep getting surveys sent to me. My issue has not been addressed, but seemingly the more impor employee, nobody has gotten back to me. In addition, l keep getting surveys sent to me. My issue has not been addressed, but seemingly the more important thing is for me to complete multiple surveys. Pretty disappointed with Toyota and this dealership. Not at all happy about putting my 4 year old in my car twice per day with an open recall that “can’t yet be fixed”. Would I choose Toyota for my next vehicle? Based on my experience, what do you think? Would you? More

I called with concerns about the alignment on my 2020 Tacoma. I was surprised to receive an appointment for the next day. The alignment was found to be incorrect. Adjustments were made under warranty. Th Tacoma. I was surprised to receive an appointment for the next day. The alignment was found to be incorrect. Adjustments were made under warranty. The Tacoma is running just fine. More

My appointment was 9 am. I was not notified until 10:20 that my 2018 rav4 with less then 20,000 miles needed front brakes . The person that came out to talk to me advise me it would take 50-55 minutes. A that my 2018 rav4 with less then 20,000 miles needed front brakes . The person that came out to talk to me advise me it would take 50-55 minutes. At 12:00 pm I was still sitting in the waiting room. When he did come back he told me the mechanic took it out on a test drive. I did not leave the dealership until around 12:40. I was very disappointed in the service. More

Terrible Customer service! Rude staff, no consideration of people!s time. Can not even return an email. They just lost us as customer, taking my business elsewhere.! of people!s time. Can not even return an email. They just lost us as customer, taking my business elsewhere.! More

Couldn't ask to be treated, no pressure, they listen to what we were looking for and what we were willing to spend and found the perfect car for my daughter what we were looking for and what we were willing to spend and found the perfect car for my daughter More

Mike Moore was awesome.. very clear and had answers for everything I asked. And I must have called him 25 times. Smooth transaction with financial part. everything I asked. And I must have called him 25 times. Smooth transaction with financial part. More

I wanted to mention the excellent customer service that was provided by the Director Bob Kilmeyer. I had approached him with a situation and he was able to resolve it quickly. This is a very stressful ti was provided by the Director Bob Kilmeyer. I had approached him with a situation and he was able to resolve it quickly. This is a very stressful time for everyone and he was very kind patience and understanding and I really appreciate that. Since it Ken Ganley has taken over I have noticed the difference in staff and they seem to go beyond the traditional standards they're very friendly and informative and very patient. It's very consistent that no matter what department I encounter everyone is very professional and friendly. My family and I have been coming here for 15 years I would highly recommend Ken Ganley Toyota. Deborah Greenberg More

Service department allowed a transmission fluid change to be performed when it has UTF fluid that stays in the transmission for its life!!! I found out about how I got allowed a transmission fluid change to be performed when it has UTF fluid that stays in the transmission for its life!!! I found out about how I got "BEAT" when I talked to another dealer about changing the fluid which I thought was "Required"!!! After talking to the service manager he tried to twist it around and say that I requested the service and wasn't going to refund my money!!! Waiting for Toyota North America to contact Ken Tablet to get resolved before I get my lawyer involved!!! ☹️☹️☹️ More

False information about windshield airbag plastic covers The plastic covers that covers airbags next to windshield were coming off so I had visit Ganley Toyota. I had asked if the mechanic could snap them b The plastic covers that covers airbags next to windshield were coming off so I had visit Ganley Toyota. I had asked if the mechanic could snap them back in place becuz I couldn’t do it. Ken Ganley Toyota mandated that I get a diagnostic test $120 becuz a metal bar needs to replaced. I contacted Toyota Corporation & they stated the same. I am a loyal Toyota customer since 1990 so I was very disappointed in their response. Nevertheless, I had taken it to Safelite & they showed me that the plastic covers snap on. In fact, the Safelite mechanic took off the plastic cover so I could verify it. I am writing this review to say be very careful of greedy Toyota dealerships. This was a very disappointing experience with Ken Ganley Toyota; especially, since I get my car service there all the time. More

Service was so bad I don’t know where to start. I had to bring my new 2018 Camry XLE back twice to fix a preexisting scratch that the salesman told me would be taken care of. The first time I took i I had to bring my new 2018 Camry XLE back twice to fix a preexisting scratch that the salesman told me would be taken care of. The first time I took it back, they has just put a coat of paint on the scratched area. The scratch was still visible and I had to bring it back. After about a week, I got it back fixed properly. Both times that I had to take the car in for the scratch, I asked to have the car detailed, as promised by my salesman, because it was never detailed when I drove it off the lot the day I bought it because the detailers were gone for the day. I was told this would be done when it came back for the scratch. The black marks on the back of the front seats (both sides) in the white interior were not touched after the first visit, the exterior was filthy and I had to go through and pay for a car wash myself. Oh, and of course it was not detailed. I took the car back again for the scratch, again was told they would detail the car, and that they were upset that it wasn’t done the first time as promised. After the second visit, the black foot marks are still on the backs of the front seats. The car is still not detailed. Also, I have asked to have the breaks looked at twice because the car vibrates when you break above 40 mph. I was told it was ‘Normal’ and to call back in a month if it is still happening. The service guy at another Toyota dealership informed me that it was not normal and that Ken Ganley Toyota was trying to buy time so that they could blame me; and what is suspected to be warped rotors would no longer be covered under warranty. Poor customer care to say the least. When I filled out my survey, I was asked if I was given a full tank of gas. I answered honestly. No. I was asked if anyone went over my car’s features or the Entune system. I answered honestly. No. I was asked if the representative offered to connect my Bluetooth. I answered honestly. No. I was asked if my brand new vehicle was clean inside and out. I answered honestly. No. In fact I did have difficulty with Entune. I called Ken Gangly for assistance and they were at a loss. I had to figure it out myself. Now for the cherry on top. Who expects to pick up their brand new vehicle in worse shape than they dropped it off? Who thinks, I’d better go over this car with a fine toothed comb because these guys aren’t trustworthy? When I picked up the car after they finally fixed the scratch, I did not do a “walk around”, I went to the scratch in question and looked at it. It looked great so I got in my car, a then satisfied customer. It was after getting the car home, and less than 24 hours after I picked the car up and parked it in my single car wide driveway, that I noticed that someone had hit my passenger door with a car door causing a chip and scratches on the paint. 100% certain that this happened while in the care of Ken Ganley Toyota. I called and was told, that because I didn’t see this before I drove off the lot (because I trusted them) it was my problem. After calling Toyota directly, the dealership said that I could have them fix it at cost but that was the best they could do. I went to another Toyota dealer. I told them exactly what happened and that the Ken Ganley Toyota representative said that I likely wouldn’t get good customer service any where else. This other dealership is fixing the ding in my door at no cost and they are now my service center. They will be who gets my repeat business and who I refer my 5 grown children, their spouses, and friends to. More