Ken Ganley Ford Parma - Service Center

Was very courteous. Listen to my needs and made sure they met my needs in every way possible. When above and beyond to do so Listen to my needs and made sure they met my needs in every way possible. When above and beyond to do so More

I made, canceled and remade this appointment effortlessly. They were prepared and polite. The gentleman that helped me kept me appraised throughout. I had a comfortable chair to wait in. And s effortlessly. They were prepared and polite. The gentleman that helped me kept me appraised throughout. I had a comfortable chair to wait in. And since I still had a warranty on my car it cost me nothing but time. I always went to Bob Gillingham Ford and will gladly change and come here. More

Service mgr was polite and efficient even showed me the reason for recall.went on service floor under lift reason for recall.went on service floor under lift More

Great customer service. Got me in quickly for a flat tire and was able to also do brakes the same day! Got me in quickly for a flat tire and was able to also do brakes the same day! More

The service advisor was very professional and understood my request. Took a far amount of time for my service appt my request. Took a far amount of time for my service appt More

I had an excellent experience at Ken Ganley Ford Parma. The service was top-notch—honest, efficient, and they went above and beyond by giving me great recommendations for new tires. I highly recommend them The service was top-notch—honest, efficient, and they went above and beyond by giving me great recommendations for new tires. I highly recommend them for anyone looking for reliable and professional service! More

Easy to reschedule car servicing a few days prior and getting serviced despite being half an hour early. getting serviced despite being half an hour early. More

I was told it would take 2 days to get my part in and they would call me when it arrived. It took over 3 weeks, with no updates, so I had to keep calling to check in. Every time I called, it sounded like they would call me when it arrived. It took over 3 weeks, with no updates, so I had to keep calling to check in. Every time I called, it sounded like the person on the other end did not know what I was talking about. Since moving Ganley Ford West to this location I feel like everyone is spread thin and not able to properly help. More

Very friendly and caring. Were on time picking up the car I will go back Were on time picking up the car I will go back More

Great service, friendly and knowledgeable staff and mechanics are amazing ! The atmosphere is nice and clean! mechanics are amazing ! The atmosphere is nice and clean! More