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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,428 Reviews
Call Service Center (888) 433-2764

1,428 Reviews of Ken Ganley Ford Parma - Service Center

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July 04, 2023

Fast and efficient. Nice selection of used cars. Clean and ready to go! The car we purchased had a full gas tank! We found a couple of scratches and they had us call our More

by bridgit
Recommend Dealer
Yes
Employees Worked With
Pam Koglman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 05, 2023 -

Ken Ganley Ford Parma responded

Bridgit, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

Jul 06, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 03, 2023

The service was great. The service personnel gave me heads up on my vehicle My car now drives good again. He was very helpful Thanks More

by CLIFFORDBLEVINS56
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, C'ontae Prescott
Report | Print
Jul 04, 2023 -

Ken Ganley Ford Parma responded

Thank you, Clifford, for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can be of further assistance.

Jul 05, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

July 03, 2023

Great quality service and knowledgeable people who show that they care and informative with what matters 👀😃✅ More

by KEOSONIC
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bolaji Adeyemi
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : All service personnel at Ganley West Ford , Carlyle Franklin, Ken Pitman
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Jul 04, 2023 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Jul 05, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! We hope you have a great day!

July 01, 2023

Cj and Nick was awesome . Would send everyone to the dealership. Keep doing everything you do. More

by Overman_danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Morgan Gallagher
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nick Feruito
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
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Jul 04, 2023 -

Ken Ganley Ford Parma responded

Thank you so much, Danny, for your kind word for CJ and Nick, and for taking the time to leave us this wonderful feedback!

Jul 05, 2023 -

Ken Ganley Ford Parma responded

HI, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! We hope you have a great day!

June 29, 2023

The work was done in the amount of time stated to me at the start of work. Everyone was pleasant More

by STAZ32
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Jun 30, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

June 29, 2023

Everyone was very helpful and friendly. I will be going back there for my future repairs More

by STOHRJANET
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman, C'ontae Prescott
Report | Print
Jun 30, 2023 -

Ken Ganley Ford Parma responded

Thank you, Janet! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

June 27, 2023

Everyone there is very courteous, friendly, and very thoughtful to their customers I noticed and witnessed More

by jmw011976
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : ED in the shop a great mechanic!
Report | Print
Jun 28, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. George and our team strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

Jun 29, 2023 -

Ken Ganley Ford Parma responded

jmw011976

June 27, 2023

The very best customer service! I refuse to go anywhere else. Great job! Keep up the good work. More

by Andrew.kobak
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Jun 28, 2023 -

Ken Ganley Ford Parma responded

Andrew, It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

Jun 29, 2023 -

Ken Ganley Ford Parma responded

Hi, we appreciate your positive review about your recent experience with us! If you have any further questions, please give us a call. We're always happy to help!

June 27, 2023

I want to say thank you both for excellent customer service you both are amazing I made it to work on time nice work thanks , Corin More

by MSCORIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Jun 28, 2023 -

Ken Ganley Ford Parma responded

Corin, Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

Jun 29, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

June 25, 2023

Love it just wish the parts on the recalles would be available when you take in to get fixed no fault to the mechanics they are great. Is thst a naff words for you not happy with the company on get More

by NINI.LEE53
Service Price Transparency
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Jun 26, 2023 -

Ken Ganley Ford Parma responded

Nini, Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

Jun 30, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

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