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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,428 Reviews
Call Service Center (888) 433-2764

1,428 Reviews of Ken Ganley Ford Parma - Service Center

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July 12, 2023

We were visiting from Colorado and called before we came bc we had a service alert open accelerating and our home delearship was backed up. The staff was excellent at accommodating us . Everything was pro More

by Sarahkmccartin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Ken Pitman
Report | Print
Jul 12, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

July 11, 2023

I’ve been going here for years and the customer service has always been great. More

by sponge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman, C'ontae Prescott, John Zaharia
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Jul 11, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that we were able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

July 09, 2023

Their service department is by far the best . Everyone is friendly and they let you know exactly what wrong with your vehicle. More

by KT.SON.970
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Jul 10, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Jul 12, 2023 -

Ken Ganley Ford Parma responded

Hello, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

Jul 12, 2023 -

Ken Ganley Ford Parma responded

Hello, we are glad we could help! Thank you so much again for your feedback! We hope you have a great day!

July 09, 2023

Very good service I like how they diagnose my car told me everything including my recall on vehicle More

by michellehunter617
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Jul 10, 2023 -

Ken Ganley Ford Parma responded

Michelle, Thank you for taking the time to share your feedback with us. We work hard to make sure our guests have an exceptional experience. We will share your comments with our team, and we look forward to working with you again.

Jul 12, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! Thank you so much again for your feedback! We hope you have a great day!

July 08, 2023

1ST CLASS CUSTOMER SERVICE AND SATISFACTION, FROM SETTING THE APPOINTMENT TO COMPLETING THE SAFETY RECALL THANK YOU OUTSTANDING KEN GANLEY FORD DEALERSHIP TEAM. More

by H. TOMM
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin, Ken Pitman
Report | Print
Jul 10, 2023 -

Ken Ganley Ford Parma responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

Jul 11, 2023 -

Ken Ganley Ford Parma responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Ford West. We are always more than happy to assist you if anything else comes up. Take care!

July 08, 2023

Professional, straightforward and prompt service. I received excellent communication and was kept up to date on all service. More

by niemeyert
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman, C'ontae Prescott
Report | Print
Jul 10, 2023 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

July 05, 2023

I need 5k service and called service dept for an appt. ..I have a non-traditional work schedule, but as usual Ganley Ford worked with me and I was in/out with great service as always...Thanks Ganley Ford W More

by m.scottsr.64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell, Carlyle Franklin
Report | Print
Jul 06, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy to hear you had such a positive experience with our team! We are always more than happy to assist you if anything else comes up. Take care!

July 05, 2023

I need 5k service and called service dept for an appt. ..I have a non-traditional work schedule, but as usual Ganley Ford worked with me and I was in/out with great service as always...Thanks Ganley Ford W More

by m.scottsr.64
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brandon Taylor-Mitchell, Carlyle Franklin
Report | Print
Jul 06, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

July 05, 2023

Great Service and punctual, but I thought. I would be getting Free oil change with the extended service warrint More

by D r o t h 1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Jul 06, 2023 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

Jul 06, 2023 -

D r o t h 1 responded

Answer question above does the extended service have any services with it. David M Rothhaas 2022 Ford escape

Jul 12, 2023 -

Ken Ganley Ford Parma responded

Hi David, to answer your question, no the extended service warranty does not include free oil changes. If you need us to provide you with another copy of what the warranty does include, please reply here OR email our Customer Relations Manager at JWheatley@GanleyAuto.com thanks!

July 04, 2023

Ford Ganley was quick with the oil change. The service man was very pleasant and courteous. More

by 1962linda.rodriguez
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember the service man, Carlyle Franklin
Report | Print
Jul 04, 2023 -

Ken Ganley Ford Parma responded

Linda, Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

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