Ken Ganley Ford Parma - Service Center

Very communicative & very efficient. Also very kind. Ken was an absolute joy. He was amazing. Also very kind. Ken was an absolute joy. He was amazing. More

Great service work, very dependable. Will answer any questions on a timely matter. Will continue using them. Will answer any questions on a timely matter. Will continue using them. More

Repairs not completed the first time. Lack of communication to inform customer. I have been a loyal customer for many many years and will purchase my new SUV elsewhere Lack of communication to inform customer. I have been a loyal customer for many many years and will purchase my new SUV elsewhere More

I was very appreciative that they were able to get me in as quickly as they did for oil change and I rotate on my 2019 Edge, however I’ve been at this dealership many times and they always rotate the tires as quickly as they did for oil change and I rotate on my 2019 Edge, however I’ve been at this dealership many times and they always rotate the tires improperly and I think they should start doing them properly according to the owners manual and the service manual. They have ruined many sets of my tires and I think they should start doing it correctly! I was a Ganley employee for many years and I know that technicians don’t always do what they’re supposed to but that’s no excuse. More

I came for a recall, and left without rear wiper arm,broke off in the car wash. arm,broke off in the car wash. More

Having repairs done at this facility was pretty cool. Although it took a bit of time to complete. They kept an open line of communication. Informed me on every step of the process. Although it took a bit of time to complete. They kept an open line of communication. Informed me on every step of the process. More

thank you for taking the time to speak with me about my car and the issues experienced car and the issues experienced More

Cannot say enough about the quality of service I received! They were great from start to finish! it was easy to schedule, and I was able to use a loaner car, I was greeted immediately upon arrival received! They were great from start to finish! it was easy to schedule, and I was able to use a loaner car, I was greeted immediately upon arrival and George, that handled my car was extremely professional! Overall great service! More

I think that your service department needs some training on customer service . They need to keep the customer informed of what is going on Like when the tire they were ordering didn't come in or when the w on customer service . They need to keep the customer informed of what is going on Like when the tire they were ordering didn't come in or when the wrong one came or when the tire they ordered to replace one on the car was discontinued More

Good to have a close by, taking up a number of cars there. And satisfied with everything they do. Take care. there. And satisfied with everything they do. Take care. More