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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,426 Reviews
Call Service Center (888) 433-2764

1,426 Reviews of Ken Ganley Ford Parma - Service Center

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August 14, 2023

Everyone there was friendly and professional! They helped me as soon as I entered the showroom. Great experience! More

by Beth
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Pitman
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Aug 15, 2023 -

Ken Ganley Ford Parma responded

Thank you, Beth. We are very happy to have provided you with such a positive experience! We sincerely value your business and look forward to your next visit.

Aug 17, 2023 -

Ken Ganley Ford Parma responded

Hi Beth, we are very happy we could provide you with a positive experience! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 12, 2023

Have been going here for years, Customer service is always great! The staff is always friendly. Only wish you offered the VIP service like Liberty where they pick up and return your vehicle to your hom More

by darlene_d_ramsey
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Report | Print
Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you, Darlene! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for your kind review; we are happy to pass along your comments to the team here at Ken Ganley Ford West! If you have any further questions, please give us a call. We're always happy to help!

August 12, 2023

I feel like I’m being lied to and ripped off. I keep having to fix the same problem and I’ve spent a fortune at this point. They either don’t know how to fix cars or they are straight up making More

by toland.m.wilkins
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Carlyle Franklin, Ken Pitman
Report | Print
Aug 15, 2023 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind, what is your first and last name so that we can check our system and review your service history? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

August 12, 2023

Very good service by serviceman and shuttle driver. Was checked in promptly with no waiting. More

by Kathy.Sherrill
Service Price Transparency
Workmanship
Service Time
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review, Kathy. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hi, thanks for your praise and kind comments about our team. If you have any further questions, please give us a call. We're always happy to help!

August 12, 2023

They treated us very well. We appreciate all that Sonny did for us. He cares for his customers and it definitely shows More

by CLIFFORD2374
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sonny (Service Manager), Ken Pitman
Report | Print
Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford West.

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you have any further questions, please give us a call. We're always happy to help!

August 12, 2023

I drop my truck off, that fixed the problem within 45 mins. May come again. More

by bowling.calvin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team, Calvin. We're glad to hear we delivered such a great experience!

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. If you have any further questions, please give us a call. We're always happy to help!

August 11, 2023

Very knowledgeable and good service. Nice people. Had a slight problem after picked up my car and the service dept took care of it pronto. More

by marymullner
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Aug 14, 2023 -

Ken Ganley Ford Parma responded

Thank you, Mary! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

Aug 15, 2023 -

Ken Ganley Ford Parma responded

Hi, we are very happy to have provided you with such a positive experience! If you have any further questions, please give us a call. We're always happy to help!

August 10, 2023

Service is always timely and staff is extremely professional and customer centric. I would recommend to others. More

by bwbillings1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford West, we look forward to having you as one of our valued customers for many more years to come!

August 10, 2023

Very polite and excellent customer service. They explained about the part we needed and that it was covered under warranty but delayed. More

by kimberlyhallharriso
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2023 -

Ken Ganley Ford Parma responded

Thank you, Kimberly, for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

August 09, 2023

Very communicative & very efficient. Also very kind. Ken was an absolute joy. He was amazing. More

by Corina Morales
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Aug 10, 2023 -

Ken Ganley Ford Parma responded

Thank you, Corina! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford West.

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