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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,424 Reviews
Call Service Center (888) 433-2764

1,424 Reviews of Ken Ganley Ford Parma - Service Center

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September 07, 2023

George is always excellent and accommodating! Friendly and efficient service center. Never a worry that my vehicle won’t be treated with respect. Thank you! More

by CORYMCCONVILLE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin
Report | Print
Sep 08, 2023 -

Ken Ganley Ford Parma responded

Thanks for sharing your thoughts about your experience with Ken Ganley Ford West. We appreciate your business and hope to see you again soon!

Sep 11, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 07, 2023

The work was peformed quickly and professionally within the promised time. Great job by the service department. More

by YANOCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 08, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

Sep 11, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for taking the time to let us know how we did. We hope you have a great day!

September 07, 2023

I don’t think the service center took the vehicle for a test drive. They said they couldn’t hear the issue I described and they didn’t find anything wrong. I heard the noise almost immediately after I left More

by Lee.d.barto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Paul Asano
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Sep 11, 2023 -

Ken Ganley Ford Parma responded

Hi, we regret to hear that you had a negative experience with us, but would appreciate the chance to turn your experience around. Someone from our staff will be reaching out to you in the very near future.

September 03, 2023

I had to tell them to put in wiper fluid so I'm not sure if all the services I got were performed employees were nice tho More

by ericdmimssr
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Sep 05, 2023 -

Ken Ganley Ford Parma responded

We're sorry that you didn't have a completely satisfying visit. Would it be possible to have someone from our management team reach out to you directly to discuss this? We’d love the opportunity to address any issues with our team here. Thank you for your time.

Sep 05, 2023 -

ericdmimssr responded

Yes

Sep 06, 2023 -

Ken Ganley Ford Parma responded

Yes

August 31, 2023

I was in, out and on with my life quickly, and the staff was super nice! More

by bradleyksouthard
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Report | Print
Sep 01, 2023 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you, Bradley. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford West, we look forward to having you as a valued customer for many years to come!

Sep 05, 2023 -

Ken Ganley Ford Parma responded

Hi, we're happy you found our staff to be so supportive during your experience here at Ken Ganley Ford West. If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 30, 2023

Professional service, on time and reliable. Will not hesitate to return for future service or sales. More

by Joe
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Aug 31, 2023 -

Ken Ganley Ford Parma responded

Thank you so much, Joe, for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

August 29, 2023

Everything went smooth and in a very timely matter Highly recommend service and my sales person Pam More

by Pak
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Pam, Carlyle Franklin
Report | Print
Aug 29, 2023 -

Ken Ganley Ford Parma responded

Pak, Thank you for choosing Ken Ganley Ford West. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

August 28, 2023

Once my car was serviced it was serviced to perfection. Thank you team Ganley Ford More

by JYLY2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Ken Pitman
Report | Print
Aug 29, 2023 -

Ken Ganley Ford Parma responded

Thank you for your business and this review. We're happy to hear our team was able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know.

Aug 31, 2023 -

Ken Ganley Ford Parma responded

Hi, thank you for taking the time to leave a review for us at Ken Ganley Ford West. We're happy we could meet your expectations! If you ever need anything else from us, please feel free to give us a call or stop by. Have an awesome day!

August 28, 2023

every one helped get my truck in and back on the road as fast as possible . kept me informed about the the progress and how much it would be and when they would have it done. thanks to all. More

by thommullen691
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tom Yerace
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dan Overman
5.0
This rating includes all reviews, with more weight given to recent reviews.
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Matt Palffy
5.0
This rating includes all reviews, with more weight given to recent reviews.
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Carlyle Franklin, Ken Pitman
Report | Print
Aug 29, 2023 -

Ken Ganley Ford Parma responded

Thank you so much for your excellent review! We are so glad that we had the opportunity to work with you, and we are thrilled that you found your experience with us here at Ken Ganley Ford West to be a positive one. Please don't hesitate to reach out if you need anything else.

Aug 31, 2023 -

Ken Ganley Ford Parma responded

Hi, we strive for 100% satisfaction, and it is great to see you had such a positive experience at Ken Ganley Ford West. Please let us know if there is anything else we can do for you; we are more than happy to help!

August 22, 2023

They were able to get my truck in and repaired in the time that was promised to me! More

by MILLSCW1548
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Carlyle Franklin
Report | Print
Aug 23, 2023 -

Ken Ganley Ford Parma responded

It's great to hear that Carlyle was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford West!

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