Ken Ganley Ford Parma - Service Center

Ganley really has it going on with me. They know my car better than I do!. Always get me in and out of there quickly. They know my car better than I do!. Always get me in and out of there quickly. More

I used to go to the ganley in Middleburg heights but I've had many issues with them. From Annette Conrad and from their service manager John. They are very unprofessional. So I decided to try ganley Ford wes had many issues with them. From Annette Conrad and from their service manager John. They are very unprofessional. So I decided to try ganley Ford west and the first person I spoke to was Paul. Paul is a great guy and an asset to your company. I hope you realize what you have in a guy like him. You have a customer for life now because of Paul Asano! More

Lack of communication. Poor customer service Took over 5 months to get my car back was not offered a loaner also have shaking in the front of my car that wasn't there when Poor customer service Took over 5 months to get my car back was not offered a loaner also have shaking in the front of my car that wasn't there when I took it in. More

1st class service! Always going out their way to make things happen and putting the customer 1st like family Always going out their way to make things happen and putting the customer 1st like family More

George was excellent, a night and day difference from my last year experience. He was friendly, efficient, informative, educated me on the car issues, gave realistic expectations, gave proper time frames an last year experience. He was friendly, efficient, informative, educated me on the car issues, gave realistic expectations, gave proper time frames and RETURNED CALLS in acceptable time frames! He demonstrated hiw SERVICE SHOULD look and feel for customers! I was impressed, surprised and most of all GRATEFUL! Thank you, George More

Everyone was personable and respectful. Worked out a good deal for me. Overall a pleasant experience. Worked out a good deal for me. Overall a pleasant experience. More

Fit me in and fixed me up in a reasonable time. If I lived back in Cleveland they would be my mechanic . If I lived back in Cleveland they would be my mechanic . More

It was very good. I don't like the 2 percent charge if using a credit card. I paid cash. I don't like the 2 percent charge if using a credit card. I paid cash. More

Very friendly. Also, I my antenna broke during a car wash and they replaced it. Also, I my antenna broke during a car wash and they replaced it. More

Was treated very well no complaints They explained the exact reason for why my vehicle had the service light on exact reason for why my vehicle had the service light on More