Ken Ganley Ford Parma - Service Center

The work was completed as efficiently as possible. They ensured I was able to continue my daily business while they worked on my vehicle. They stayed in contact throughout the process & made sure I wa They ensured I was able to continue my daily business while they worked on my vehicle. They stayed in contact throughout the process & made sure I was informed every step of the way. More

I’ve been going to this dealership for years. I learned that the dealership changed ownership when I scheduled service. When I arrived for my appointment it was very chaotic, overall terrible s I learned that the dealership changed ownership when I scheduled service. When I arrived for my appointment it was very chaotic, overall terrible service! More

Alicia was extremely helpful. .. made my visits easy She explained the process very re easily .. made my visits easy She explained the process very re easily More

Good People were friendly there. I got oil changed in my car. Everything seem good! I got oil changed in my car. Everything seem good! More

Very satisfied with the customer service and overall experience. The prompt service as well. A 1 experience. The prompt service as well. A 1 More

The service desk area had stacks of work orders on about every surface, service writer seemed overwhelmed. Very different from when it was Gillingham Ford, and believe me, I was not a fan of Gillingham Ford every surface, service writer seemed overwhelmed. Very different from when it was Gillingham Ford, and believe me, I was not a fan of Gillingham Ford. Hopefully, Ganley has better better ethics than Gillingham. More

Still having a slight problem, I called 4 or 5 times, left messages and no return call all day. Very dissatisfied. Having some kind of fluid leak after having oil change and abs brake work, was expensive left messages and no return call all day. Very dissatisfied. Having some kind of fluid leak after having oil change and abs brake work, was expensive repair and now something is leaking. More

Pleasant and fixed problem Coffee ? ? while waited was a plus Clean waiting area while reading the Plain Dealer and having a coffee ? while waited was a plus Clean waiting area while reading the Plain Dealer and having a coffee More

Everything was good It was a quick and easy oil change. Everyone I dealt with was very nice! Everyone I dealt with was very nice! More

The dealership staff were super friendly and knowledgeable. They made the car buying process smooth and stress free. I felt valued as a customer and am really happy with my experience there knowledgeable. They made the car buying process smooth and stress free. I felt valued as a customer and am really happy with my experience there More