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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,424 Reviews
Call Service Center (888) 433-2764

1,424 Reviews of Ken Ganley Ford Parma - Service Center

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April 24, 2024

They were able to take my car in with out a long wait, I booked it online. More

by btpc6
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Ken Ganley Ford Parma responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Ken Ganley Ford Parma, we look forward to having you as one of our valued customers for many more years to come!

Apr 27, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you; we appreciate your feedback! We are always more than happy to assist you if anything else comes up. Take care!

April 24, 2024

Always a friendly dealership and great service. Only place I’ve had my car serviced since moving to Cleveland. More

by MEGTREDER
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 25, 2024 -

Ken Ganley Ford Parma responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

Apr 27, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! We are always more than happy to assist you if anything else comes up. Take care!

April 24, 2024

Excellent service. Great communication. Friendly staff. I’ll definitely return for any service needed thanks for a great experience More

by Genmarie Stiber
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia Jeffery
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Apr 25, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, Genmarie, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

Apr 25, 2024 -

Genmarie Stiber responded

Alicia J, in the Service Dept, is a true professional. She answered all my questions and was very friendly. She's an asset to Ken Ganley Ford, Parma. Thanks Alicia.

April 22, 2024

Service department is great and Johnny Ruper is awesome and a asset to the ford company More

by Stuartsheila3868
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Ruper
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Ken Ganley Ford Parma responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear John delivered such a great experience!

April 20, 2024

They have a great lounge while you’re waiting and service was great and on time More

by kentucky.dt
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 21, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 20, 2024

Service team did a great job getting the work done. No issues after driving away More

by SEANOSBURN66
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 22, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 20, 2024

I’m a former Gillingham Ford customer and was glad to see the same faces and Great Service as before! More

by Bob T.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Alicia in Service, Courtney cashier
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Apr 22, 2024 -

Ken Ganley Ford Parma responded

Hello Bob, we appreciate you taking the time to leave us this feedback. We hope you have a great day!

April 19, 2024

I have been having intermittent electrical issues with my vehicle and the dealership has been trying very hard to find and correct the issues and keep me satisfied. More

by TAKICIELINSKI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Will Monske
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Apr 21, 2024 -

Ken Ganley Ford Parma responded

Hello, we appreciate you taking the time to leave us this feedback. Please let us know if there is anything else we can do for you; we are more than happy to help!

April 19, 2024

Great and speedy service. Not my first time here. I will be back plenty. Thanks More

by SAPIENZAJASON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Ken Ganley Ford Parma responded

Hello, thank you so much for the positive review! Please let us know if there is anything else we can do for you; we are more than happy to help!

April 19, 2024

They were both great! They let me know when my car was ready for pick up More

by joedagata1
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Apr 21, 2024 -

Ken Ganley Ford Parma responded

Hi, we really appreciate your positive review! We are always more than happy to assist you if anything else comes up. Take care!

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