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Ken Ganley Ford Parma - Service Center

Cleveland, OH

4.5
1,424 Reviews

1,424 Reviews of Ken Ganley Ford Parma - Service Center

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May 01, 2024

Very pleasant and even washed my car The service manager is probably the best device mgr I have ever worked with. More

by Pete.galioto
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rich Vargo was also very helpful
May 02, 2024 -

Ken Ganley Ford Parma responded

Pete, Thanks for sharing your thoughts about your service experience with Ken Ganley Ford Parma. We appreciate your business and hope to see you again soon!

May 01, 2024

Quick and friendly service personal. Took the car in right away and asked question and answered mine. More

by JS7HILLS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Nick Feruito
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 02, 2024 -

Ken Ganley Ford Parma responded

It's great to hear that Nick was able to help you out. Our goal is to make sure everyone who walks through the door leaves happy. Thank you for choosing Ken Ganley Ford Parma!

April 30, 2024

Ken Ganley Ford has treated us very well. The service department is knowledgeable, honest and repaired our cars with care and solid workmanship. More

by Kim D
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Dave and Will - both 5 stars
Apr 30, 2024 -

Ken Ganley Ford Parma responded

Thank you, Kim! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Ken Ganley Ford Parma.

April 30, 2024

I didn’t have to wait long for my oil change. Fast and reliable to get the rest of my day going. More

by PDOMBROWSKI300
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Ken Ganley Ford Parma responded

Thank you for choosing Ken Ganley Ford Parma. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again!

April 30, 2024

Not happy with 2 percent surcharge for using credit card. Happy with service and work More

by MARIEGENIUS
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
George Hadgigeorgiou
4.0
This rating includes all reviews, with more weight given to recent reviews.
May 03, 2024 -

Ken Ganley Ford Parma responded

We're sorry to hear about your experience. Please feel free to contact us directly or let us know the best way to contact you, and we will reach out.

April 30, 2024

Service was great! Didn’t like that I couldn’t use my charge card without paying an extra charge! More

by WVICKI48
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 01, 2024 -

Ken Ganley Ford Parma responded

We aim to ensure everyone who walks through the door leaves happy. Please feel free to contact us to discuss the surcharge on your credit card. Thank you for choosing Ken Ganley Ford Parma!

April 29, 2024

Everyone was nice and friendly and they got the job done. And I which strongly recommend them to my friends More

by marryrizzo17
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

Apr 30, 2024 -

Ken Ganley Ford Parma responded

Hi, thank you so much for the positive review! Thanks again for the recommendation, and have an amazing day!

April 29, 2024

Their service department is top notch. They do a good quality job, communicate well with me, and always seem to have competitive prices. I continue to use this dealer to service my car. More

by KEITHKOZAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike
Apr 29, 2024 -

Ken Ganley Ford Parma responded

We are very happy to have provided you with such a positive experience! We sincerely value your business, Keith, and look forward to your next visit.

April 29, 2024

I like that the professionals were able to fix my car and I did not have to return for any additional work. More

by AW216
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : James
Apr 29, 2024 -

Ken Ganley Ford Parma responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Ken Ganley Ford Parma, we look forward to having you as a valued customer for many years to come!

April 29, 2024

I was treated very nice and respectfully. Everyone was nice and got me in for a good time. More

by SUGARBLSM911
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
George Hadgigeorgiou
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 29, 2024 -

Ken Ganley Ford Parma responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Ken Ganley Ford Parma.

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